Head of Travel Advisory and Community

About the Role The Head of Travel Advisory and Community will be Navan's connective tissue between customers, product, sales, and brand, driving an enterprise practice that fuels strategic deal-making and long-term customer growth. This role leads customer advocacy, CAB strategy, and thought leadership on critical travel innovations, serving as the primary voice on enterprise travel for Navan. What You'll Do

• Drive customer/prospect events in collaboration with Sales & Marketing
• Align with EMEA AM/CS for customer attendees
• Host or liaise with the executive team
• Lead Navan's UK enterprise thought leadership on the future of corporate travel, presenting at key industry events and publishing content to reinforce Navan's competitive advantage
• Partner with Sales, Account Management, and Product leadership from initial RFP to signed SOW to global rollout
• Directly support Navan's UK top enterprise pursuits by providing expert travel advisory to internal deal teams and prospective customers to drive confidence and close deals faster
• Serve as the trusted voice of the customer internally, informing product direction, sales strategies, and decision-making
• Serve as the primary liaison for Navan's EMEA Customer Advisory Board (CAB), cultivating a highly engaged community of top customers that influence product direction, strengthen enterprise relationships, and accelerate strategic growth
• Drive agenda creation, speaker selection, and measurable outcomes in collaboration with AM/CS/Product teams What We're Looking For
• Customer-obsessed advisor with deep travel industry expertise, executive presence, and a track record of turning insight into impact
• Ability to drive enterprise revenue outcomes and build enduring relationships with Navan's largest customers and prospects
• Experience leading and expanding CAB programs and engaging at executive levels to influence product direction and strategy
• Strong collaboration with Sales, Account Management, and Product teams across pre-sale and post-sale motions
• Comfort with presenting Navan's travel narrative and innovations (e.g., NDC) to market audiences
• Ability to influence product direction, sales strategies, and decision-making based on customer insights
• Experience working with UK/EMEA markets and enterprise travel buyers
• Proven track record of building advocacy, travel community, and market credibility