About this role
OPay is seeking a Head of Technology Support & Operations to lead critical tech support and operational functions in Ikeja - Alausa, Lagos, onsite. The ideal candidate thrives under pressure, maintains seamless operation of essential systems, and brings a strong background in fintech or financial services. You will oversee high-performing tech support teams, drive incident management practices, and ensure robust cloud infrastructure and payment systems, while leveraging established networks across Nigeria's tech and financial services ecosystem.
Responsibilities
- Lead and develop a high-performing technology support team to deliver reliable, timely technical assistance and operational stability
- Own incident management processes to minimize downtime, diagnose issues, coordinate resolution, and implement preventive measures
- Oversee cloud infrastructure and payment systems to ensure availability, performance, and security
- Collaborate with internal stakeholders and external partners to align operations with business goals and regulatory requirements
- Develop and implement scalable operational processes, best practices, and documentation to improve efficiency and resilience
- Maintain strong network within Nigeria's tech and financial services ecosystem to support strategic initiatives and knowledge sharing
- Monitor operational metrics, report on performance, and drive continuous improvement initiatives
Requirements
- Strong fintech or financial services background
- Experience managing high-performing tech support teams
- Deep knowledge of incident management, cloud infrastructure, and payment systems
- Established networks across Nigeria's tech and financial services ecosystem
- Ability to perform effectively in a fast-paced, high-pressure environment and keep critical systems running