Head of Tech Ops

Head of Tech Ops

Your future role

Head of Tech Ops – Cloud & Compute to lead a technical operations team responsible for the reliability, lifecycle, standardization and continuous improvement of enterprise infrastructure and platform services.

The role will provide technical and people leadership across Cloud, Compute, Virtualization, Storage, Backup, Databases, Middleware and Data Center infrastructure, working closely with Architecture, Service Delivery, Application teams, Cybersecurity and external technology partners.

The position will play a key role in driving infrastructure modernization, technology lifecycle management, technical demand delivery, standardization, automation and operational maturity across the environment.

Key Responsibilities

• 1. Technical Operations Leadership

• Lead and develop a team of Technical Operations specialists supporting enterprise infrastructure and platform technologies.

• Provide technical direction, prioritization and governance across Cloud & Compute services.

• Establish consistent operational practices, standards and engineering principles across infrastructure domains.

• Act as a technical escalation point for complex infrastructure and platform-related topics.

• Build a culture focused on automation, standardization, continuous improvement and proactive lifecycle management.

• 2. Infrastructure & Platform Management

Provide technical oversight across areas including:

• Cloud infrastructure and services

• Windows/Linux Compute

• VMware / Virtualization

• Storage

• Backup and Recovery

• Database platforms

• Middleware

• Data Center infrastructure

• Associated enterprise infrastructure components

• Ensure these platforms remain supported, secure, standardized and aligned with technology roadmaps.

• 3. Technology Lifecycle & Roadmap Management

• Drive identification and remediation of End-of-Life / End-of-Support technologies across infrastructure platforms.

• Maintain and evolve technology lifecycle roadmaps in collaboration with Architecture, Security, Applications and Service Delivery teams.

• Establish dependencies between infrastructure components and application roadmaps, enabling better decisions around modernization, decommissioning and technology replacement.

• Identify opportunities to consolidate, simplify or retire legacy technologies.

• Proactively highlight technical risks resulting from aging infrastructure or unsupported technologies.

• 4. Technical Demand & Project Delivery

• Own and coordinate technical infrastructure demands that do not require major architectural transformation.

• Translate business/application requirements into infrastructure solutions in collaboration with relevant technical teams.

• Drive technical delivery from assessment through implementation and transition into operations.

• Ensure infrastructure changes and enhancements are technically sound, standardized and operationally supportable.

• Coordinate dependencies across multiple infrastructure and application teams.

• 5. Standardization & Automation

• Identify repetitive operational activities and drive opportunities for automation.

• Promote Infrastructure-as-Code, self-service and automated provisioning wherever appropriate.

• Develop and maintain infrastructure standards, patterns and reusable solutions.

• Reduce operational complexity through platform standardization and technology consolidation.

• Continuously identify opportunities to improve efficiency, scalability and technical quality.

• 6. Stakeholder & Vendor Management

• Work closely with Service Delivery Managers, Solution/Enterprise Architects, Application Owners, Cybersecurity, Project Managers and business stakeholders.

• Provide technical input into service reviews, transformation initiatives and infrastructure strategy.

• Collaborate with technology vendors and partners on technical solutions, escalations and roadmap alignment.

• Ensure vendor-delivered technical solutions comply with organizational standards and requirements.

• 7. Operational Governance & Risk

• Identify and manage technical risks, dependencies and infrastructure vulnerabilities.

• Ensure appropriate operational documentation, technical standards and support models are established.

• Contribute to disaster recovery, business continuity and resilience initiatives.

• Support audits, compliance activities and technology risk assessments.

• Ensure new or modified infrastructure services are transitioned into a sustainable operational model.

• 8. Team & People Management

• Manage performance, development and capability building of the Technical Operations team.

• Define objectives aligned with organizational technology priorities.

• Develop technical skills and cross-functional capabilities within the team.

• Encourage knowledge sharing, automation and ownership of continuous improvement initiatives.

• Build succession and backup capabilities across critical technology domains.

• Important to note

• As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Segment:

• Data Center, Middleware, Virtualization, Linux, Technology, Operations