Head of Team - North Wales & Shires – Mid Corporate

Job Description

Purpose of the role

To maximise the growth and success of UK corporate banking. Working collaboratively with colleagues and specialist partners across the group. Leading a team to achieve agreed goals, maximising market opportunity and external brand plus driving income growth, market share growth, through leveraging industry expertise, focus and understanding.

Accountabilities

• Development of strategic direction for relationship teams, including the implementation of up to date methodologies and processes.
• Management of relationship teams, including oversight of colleagues and their performance, implementation of goals and objectives, oversight of efficiency and effectiveness.  .
• Development and maintenance of strong relationships with the broader Barclays group to promote seamless working across all channels and segments and to support an integrated business planning process.
• Management of all risk aspects including conduct and credit risk, ensuring all team members are fully compliant to enhance great customer outcomes.
• Monitoring the financial performance of relationship teams, including revenue, profitability, and cost control.
• Conducting thorough market research to understand client needs, market trends, competitive landscape, and regulatory changes to identify growth opportunities.
• Excellent service delivery to customers, consistently meeting their ongoing needs, while operating to required levels of cost.
• Actively promote a culture of greater diversity and inclusion plus develop talent and succession within the team.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

The North Wales & Shires Mid Corporate Team comprises 10 Relationship Directors and Relationship Managers, supported by 7 Associate Bankers, with offices in Wolverhampton, Hanley, Shrewsbury and Llandudno.

The team develops and manages relationships across a broad and diverse geography spanning the Black Country, Staffordshire, Shropshire, Cheshire and North Wales. The portfolio comprises around 300 clients across a wide range of industries, predominantly owner-managed and privately owned businesses. Our focus is on deepening our existing relationships, developing new relationships and supporting clients to achieve their growth ambitions and longer-term aspirations.

The role also has an important broader leadership responsibility, leading the Corporate Bank’s face to market across North Wales & Shires. This includes building Barclays’ profile and connectivity across the region and developing strong relationships with key internal and external stakeholders, professional communities and centres of influence.

Person Specification

Experience

• Proven track record of leading a front-office coverage team, delivering results through empowering, motivating and developing others

• Strong regional network across the business and professional community, with the ability to build Barclays’ profile and connectivity across North Wales & Shires

• Experience of implementing, managing and communicating change

• Strong influencing capability and experience of managing significant internal and external stakeholder relationships

• Proven track record of delivering sustained commercial performance

• Knowledge

• Analysis and interpretation of data, the fundamentals of how businesses operate, and people management/situational leadership

• Business planning and the role of the Performance Framework, including our commitments to the PRA on how we operate our SME business

• Corporate Banking and the role of the Mid Corporate segment within it

• Rigour, compliance and the effective management of risk and controls

• Business risk and lending

• Strategic tools and models for change development and implementation

• Skills & Competencies

• Drive Commercial Success / technical ability

• Self-Insight

• Stakeholder Management and Building Relationships

• Driving Continuous Improvement & Innovation

• Change Management

• Leading and Developing Others