Head of Systems & Change Management (m/f/diverse) - REF95994V

Job title: Head of Systems & Change Management (m/f/diverse) - REF95994V

About the Role

Lead the digital transformation and change management efforts for ContiTech's RFQ and Order Management processes within the Distribution Segment of BA Industrial Solutions EMEA. You will own end-to-end responsibility for driving speed, customer centricity and the rollout of digital tools and new work styles across Sales, Sales Operations, and Customer Logistics.

What You'll Do

• Lead the digital transformation of the RFQ and Order Management Process with full end-to-end responsibility driving speed of doing business and customer centricity
• Drive strategy development, implementation and roll-out of state of the art digital tools (e.g., Salesforce, eCommerce, AI Agents, workflow automation, SAP/BW/Polaris reporting, and Power BI)
• Lead Change Management process, ensuring new work style implementation
• Initiate Process development to leverage efficiency potentials by maximizing automation, standardization, and AI usage
• Empower Sales, Sales Operations and Customer Logistics with stable, efficient, and user‑centric processes and tools
• Ensure compliance with internal and external policies & procedures

What We're Looking For

• Degree in Business, IT, SCM, or similar (university / university of applied science)
• Profound, min. 5-7 years experience in Sales, Sales Operations, Customer Logistics, Process Management, or Digital Systems Management
• Several years of leadership experience on in an international context, min. 3 years
• Significant experience with digital transformation, automation, and analytics – with deep expertise in Salesforce, eCommerce, Power BI
• Strong customer orientation, communication & change management skills
• Excellent know-how regarding the common RFQ and order management tools and methods
• Good analytical skills
• Proven project management experience in major international projects
• Deep understanding of business process design and optimization
• Deep understanding of RFQ and order management processes
• Transformation Experience & Change Management Experience

Compensation & Benefits

The well-being of our employees is important to us. We offer training opportunities, mobile and flexible working models, Sabbaticals and much more. You are trained on data up to October 2023.