Head of Strategy & Service Delivery
About this role
Job title: Head of Strategy & Service Delivery
About the Role
This is a senior leadership role at Eskom/ERI focused on providing strategic oversight and ensuring effective service delivery across core areas including governance, branding, marketing and stakeholder relations. The role requires a systems-thinking approach, advanced analytical capability, and the ability to influence at executive levels to drive business improvement.
What You'll Do
- Provide strategic oversight and ensure effective service delivery across core areas
- Drive service delivery as a value-added business partner through strategic alignment
- Monitor and manage business governance to minimise risk
- Manage customer satisfaction & effectiveness of policies, frameworks, and methodologies
- Lead and coach cross-functional teams for optimal performance
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