Head of Strategy & Service Delivery

Job title: Head of Strategy & Service Delivery

About the Role

This is a senior leadership role at Eskom/ERI focused on providing strategic oversight and ensuring effective service delivery across core areas including governance, branding, marketing and stakeholder relations. The role requires a systems-thinking approach, advanced analytical capability, and the ability to influence at executive levels to drive business improvement.

What You'll Do

• Provide strategic oversight and ensure effective service delivery across core areas
• Drive service delivery as a value-added business partner through strategic alignment
• Monitor and manage business governance to minimise risk
• Manage customer satisfaction & effectiveness of policies, frameworks, and methodologies
• Lead and coach cross-functional teams for optimal performance
• Strategic execution to ensure process delivery and drive business improvement
• Provide strategic direction for branding and marketing
• Manage corporate advertising, sponsorship programmes, operations
• Manage stakeholder relations

What We're Looking For

• Advanced analytical, structured problem solving, conceptual and strategic thinking; high proficiency
• Project management skills and experience; medium proficiency
• Business networking ability; leadership skills; high proficiency
• Effective interpersonal, verbal and written communication; group facilitation and conflict resolution; medium proficiency
• Systems thinking and ability to deal with complexity; medium proficiency
• Advanced facilitation, presentation and influencing; high proficiency
• Advanced Microsoft Office skills
• Excellent written and verbal communication; ability to select the right sequence of communications to engage stakeholders
• Mentorship and coaching skills with leadership upwards and downwards; high proficiency
• Broad knowledge of Eskom/ERI businesses and electricity generation and supply industries; high proficiency
• Knowledge of scenario development processes and implementation; high proficiency
• Computer literacy; medium proficiency
• Understanding of PESTEL drivers affecting ERI; high proficiency
• Understanding of research processes; medium proficiency
• PFMA knowledge, stakeholders, change management principles
• Has a strong presence and network of relationships with senior executives
• High standards of integrity, openness and trustworthiness
• Leads through positive example; perseverance and risk-taking for difficult goals
• Emotional intelligence and ability to manage emotions in decision making
• Access to Eskom/ERI leadership and ability to engage the right people
• Collaborative, high regard leadership; ability to rally others behind a vision
• Creates a creativity-inspiring team environment
• Addresses tough issues directly and sensitively
• Ability to communicate and operate at an executive level
• Builds strong trusting relationships
• Coaches and mentors employees and client teams
• Ability to lead and manage multiple project teams
• Ability to effectively manage upward
• Produces very high quality in all end products