About this role

Primary Purpose of Role

The Head of Sales & Marketing will be responsible for shaping and executing the commercial strategy. This role demands a dynamic leader who can deliver sustained revenue growth, elevate brand visibility, and unlock new market opportunities across the service sector. As a member of the senior management team, the incumbent will provide strategic direction, inspire high-performance teams, and position the company as the provider of choice in facilities management across East Africa.

Job description

Revenue Growth & Market Expansion

Develop and implement strategies to achieve aggressive revenue targets and expand market share.
Drive penetration into new markets through innovative sales approaches and strategic partnerships.
Lead service diversification initiatives aligned with emerging client needs in corporate and commercial sectors.
Ensure robust pipeline management and conversion of high-value business opportunities.

Brand Positioning & Marketing Excellence

Champion the brand identity, ensuring consistent market positioning across all service regions.
Oversee integrated marketing campaigns leveraging digital platforms, social media, and traditional marketing channels.
Conduct market intelligence and competitor analysis to continuously refine sales and brand strategies.
Embed a marketing-led culture that prioritizes customer experience and long-term brand loyalty.

Sales Leadership & Team Development

Build, mentor, and retain a high-performing sales, account management, and digital marketing team.
Establish clear performance metrics, KPIs, and accountability frameworks to drive measurable results.
Foster a culture of innovation, cross-functional collaboration, and continuous performance improvement.

Strategic Planning & Compliance

Lead annual business planning, budgeting, and revenue forecasting for the sales and marketing departments.
Ensure full compliance with statutory obligations, public/private tender processes, and corporate reporting standards.
Provide regular commercial performance updates and strategic insights to the Group CEO and Board of Directors.

Customer Relationship Management

Strengthen key client relationships through proactive engagement and value-added facility management solutions.
Implement advanced CRM systems to enhance customer insights, service tracking, and communication delivery.
Drive customer retention and client satisfaction as foundational pillars of revenue sustainability.

Education: Bachelor's degree in Marketing, Business Administration, Strategic Management, or a related field. A Master's degree is an added advantage.
Professional Qualification: Recognized professional qualification in Sales & Marketing (Diploma or equivalent membership).
Work

Minimum 8 years' progressive experience in sales leadership, with at least 4 years in senior commercial management.
Track Record: Proven history of driving revenue growth, market expansion, and successful brand execution.
Industry Knowledge: Strong background in facilities management, commercial service provision, or B2B service industries is highly preferred.
Core Competencies
Strong commercial acumen paired with a results-oriented mindset.
Strategic thinker with the practical ability to translate corporate vision into execution.
Excellent leadership, negotiation, communication, and executive stakeholder management skills.
High proficiency in digital marketing strategies, CRM platforms, and data-driven commercial decision-making.
Exemplary integrity, professionalism, and commitment to corporate governance.
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Head of Sales & Marketing