Head of Retail Delivery (all genders)

Job title: Head of Retail Delivery (all genders)

About the Role Head of Retail Delivery leads end-to-end delivery of Valtech's retail client portfolio across France and India. You will own delivery performance, governance and program leadership for the complete Retail perimeter, ensuring operational stability, scalability and continuous evolution of in-store and related retail platforms.

What You'll Do

• Lead Valtech’s end-to-end retail delivery for the client and teams across France and India.
• Own the performance, coordination and execution of retail technology initiatives (POS, inventory management, integrations, QA, Support, Release, Agile processes…), ensuring predictable delivery, strong quality standards and seamless collaboration with client’s retail teams.
• Ensure the right organization, processes, capabilities and governance are in place to secure industrialized, scalable delivery.
• The role is focused on delivery leadership, team orchestration, and program governance for the complete Retail perimeter.
• Delivery Leadership: Own the global Retail delivery plan for Valtech: scope, milestones, budgets, risks and dependencies.
• Structure and operate the France–India delivery model, ensuring alignment, stability and capacity planning across teams.
• Guarantee predictable delivery with clear commitments, transparent reporting and controlled deviations.
• Lead release governance, environments planning, cutovers and hypercare activities.
• Drive continuous improvement on MTTR, incident reduction, regression prevention, automation and operational excellence.
• Governance & Stakeholder Management: Represent Valtech in relevant governance forums: SteerCos, client meetings, release boards, risk reviews…
• Provide clear and structured communication to the client leadership.
• Escalate risks early, propose concrete mitigation plans, and ensure decisions are actioned.
• Team Leadership & Organisation Management: Lead and develop multi-disciplinary teams across France and India: engineering, QA, support, DevOps, architects…
• Ensure the right roles, skills, seniority mix and succession plans are in place to support a large multi-year program.
• Reinforce delivery culture: ownership, accountability, documentation, quality standards, operational KPIs.
• Support hiring, onboarding and capability building for the Retail delivery organization.
• Quality, Compliance & Operational Excellence: Ensure all deliverables meet the required level of quality before reaching to the client.
• Oversee test strategies, automation roadmap, non-functional requirements and production readiness.
• Implement industrialised processes for CI/CD, monitoring, observability, defect management and SLAs.
• Ensure adherence to the client’s security, privacy and enterprise architecture standards.
• Technical Oversight: Maintain high-level supervision of key technical domains (XStore, SIOCS, integrations) in collaboration with Valtech’s architects, craft circles, Retail center of excellence…
• Ensure technical decisions are consistent with the global Retail roadmap and programs.
• Coordinate with client technical leaders and Valtech architects to secure alignment and avoid delivery blockers.

What We're Looking For

• Proven track record in Retail IT management.
• Experience leading distributed delivery teams (onshore/offshore), with strong governance and structure.
• Solid understanding of Retail systems (Oracle ecosystem (XStore, SIOCS), OMS, SAP, payments).
• Demonstrated ability to manage complex programs, multiple streams, and strong business/IT stakeholders.
• Experience working with major global brands or in luxury/fashion retail is a strong plus.
• Experience working with Agile methodologies and consulting (a plus).
• Clear, direct and structured communicator; able to simplify complexity.
• Strong leadership presence, capable of influencing senior stakeholders.
• High autonomy, ownership and ability to take decisions quickly.
• Comfortable managing pressure, ambiguity and large delivery organisations.

Nice to Have

• Experience with luxury/fashion retail.
• Experience with clientelling apps or sales rep apps (optional).