About this role
Job title: Head of Product Operations
About the Role Ford Credit is seeking a Head of Product Operations to lead the operational excellence of our European Product function. This is a senior, hands-on leadership role focused on building the systems, processes, and AI-enabled capabilities that empower high-performing product teams. As a technical leader and individual contributor, you will shape the product operating model across Europe, driving automation, standardisation, and cross-regional alignment with our North American teams to enable scalable, efficient product delivery.
What You'll Do
- Own and optimise the Product technology ecosystem, including Jira, Airtable, Confluence, Miro, and emerging platforms; design, configure, and automate workflows that improve collaboration, governance, and delivery consistency; standardise tools and processes across European product teams while aligning with global Product Operations practices.
- Define and continuously improve the operating model for product planning, prioritisation, estimation, and execution; drive adoption of consistent product management practices that increase transparency, efficiency, and cross-functional collaboration; partner with Product, Engineering, Design, and Delivery teams to remove operational bottlenecks and improve execution.
- Lead the adoption of Generative AI across the Product Development Lifecycle (PDLC); introduce AI-powered workflows, prompt engineering, and automation to streamline activities such as documentation, user story creation, research synthesis, and reporting; evaluate and implement emerging AI capabilities that improve team productivity and decision-making.
- Partner with Legal, Risk, and Compliance teams to embed European regulatory requirements into product workflows and tooling; design automated governance processes that reduce manual effort while ensuring compliance by design.
What We're Looking For
- Proven experience in Product Operations, Product Management Operations, or a similar strategic enablement role.
- Deep expertise with modern product management tooling and workflow automation.
- Experience designing scalable operating models and improving cross-functional ways of working.
- Strong understanding of AI applications within product development and operational excellence.
- Excellent stakeholder management skills with the ability to influence across regional and global teams.
- A continuous improvement mindset with a passion for building efficient, scalable product organisations.
Compensation & Benefits
- Salary: Not disclosed
- Benefits: Not specified
- Note: Background checks are currently run as part of our recruitment process, pending a successful interview.