Head of Operations

Head of Operations

Westfield Consulting is a management consultancy firm, specialized in Increasing Your Business Performance. It is our mission to help our clients make the right decisions & improve their organizational performance. As a partner to our clients, we work as integrated members of the team and strive to provide valuable deliverables that meet their goals.

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Head of Operations

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience
• Location Lagos
• City Ikeja
• Job Field Administration / Facilities

Job Summary

• Responsible for guaranteed quality customer service delivery through efficient and effective operations, while ensuring compliance with the bank’s laid down policies, procedures, processes and regulatory

Roles & Requirements

• Ensure that all units have the necessary tools to work effectively.
• Ensure all Operations staff is abreast of the Bank’s policies and procedures.
• Ensure that all customers’ requests are treated.
• Ensure all staff attends to customers promptly and are always courteous.
• Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers.
• Implement budget and cost control measures for the Bank.
• Provide and monitor all expense lines.
• Render statutory returns to appropriate regulatory bodies.
• Ensure proper documentation for all transactions and authorise transactions within approval limits.
• Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
• Ensure adherence to vault cash insurance limit.
• Handling Bank’s correspondence with other banks to ensure excellence service
• Rendition of correspondence Bank’s statement to ensure correct postings
• Ensure vault physical cash is equal to ledger at the close of each day.
• Ensure vault is always shut and cash secured as stipulated.

Requirements

• First Degree in any Discipline with a minimum of Second Class lower or HND with Upper Credit division.

• Minimum of five year’s experience in Banking Operations

• Management professional certifications is an added advantage.

• Attention to detail, accuracy, and precision are essential.

• Knowledge of understanding of banking regulations, policies, and procedures to ensure compliance and prevent

• Great knowledge of computers and Microsoft Office suites.

• Excellent communication and customer service skills

• Strong analytical and problem-solving skills.

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