About this role
Job title: Head of Operations Quality
About the Role Leads the Operations Quality organization, managing and supervising the unit to achieve defined objectives and KPIs. Responsible for governance adherence, process execution, and driving continuous improvement to protect quality costs and ensure product quality across facilities.
What You'll Do
- Lead and supervise the Operations Quality org unit, define objectives, tasks, and KPIs, and plan team activities to cover all process stages.
- Ensure governance adherence and standard processes; monitor results and provide coaching.
- Identify improvement opportunities and advise on service delivery enhancements.
- Oversee training and development of direct reports and support their professional growth.
- Make and supervise decisions on non-conformities, including production stoppages when required and implement corrective/preventive actions.
- Manage transversal resolution of quality problems escalated by production segments or customers and ensure dissemination of solutions across facilities.
What We're Looking For
- University degree in Technical (Mechanical, Electrical) / Industrial Engineering / Quality / Supply Chain.
- 3 years of experience in a relevant field.
- Languages: French and English.
- Social competences: Communication; intercultural sensitivity; change management; target & result orientation; motivation & resilience; self-organization; conflict management; teamwork.
- Professional competences: Autonomy; customer relationship skills; priority management.
Nice to Have
- Not specified
Compensation & Benefits
- Not specified