About this role
Overview
Vodstra Limited is seeking an experienced hospitality leader to oversee hotel operations across all departments, drive revenue growth, improve profitability, strengthen service delivery, and maintain exceptional guest experiences.
Responsibilities
- • Oversee daily operations across Front Office, Housekeeping, Food & Beverage, Guest Services, and Engineering.
- • Develop strategies to increase revenue, occupancy, and profitability while controlling costs.
- • Monitor financial performance, budgets, forecasts, and key performance indicators.
- • Maintain high service standards, resolve guest complaints, and improve customer satisfaction and loyalty.
- • Optimise resources, streamline processes, and improve operational efficiency.
- • Lead departmental teams, establish performance targets, and promote accountability.
- • Ensure regulatory compliance, asset maintenance, safety, and adherence to hotel standards.
Requirements
- • Bachelor's degree or equivalent in Hospitality Management, Hotel Administration, Business Management, or a related field.
- • 7–10 years of progressive experience in hotel operations or hospitality management, including senior leadership.
- • Proven experience managing an upscale, luxury, or five-star hotel.
- • Demonstrated success in revenue growth, cost control, and profitability improvement.
- • Strong knowledge of budgeting, forecasting, profit and loss analysis, revenue management, pricing, and occupancy optimisation.
- • Excellent leadership, communication, negotiation, and problem-solving skills.
- • Proficiency in hotel management systems, reporting tools, and Microsoft Office.
- • Postgraduate qualifications or relevant professional certifications are an advantage.
Benefits
- • Leadership opportunity in a five-star hospitality environment.
- • Direct influence on revenue, profitability, and guest experience.
- • Opportunities to develop teams and improve operational systems.
- • Competitive remuneration and benefits.