About this role

We are seeking an accomplished, commercially driven Head of Operations to lead its day-to-day operations, enhance guest satisfaction, optimize revenue and deliver sustainable profitability.
The successful candidate will be responsible for ensuring that every department operates efficiently, every guest interaction reflects five-star standards, and every business decision contributes to the hotel's financial performance and long-term growth.

The Head of Operations will oversee the hotel's operational performance across all departments, including Front Office, Housekeeping, Food & Beverage, Guest Services, Engineering and other relevant operational functions.
Working closely with the General Manager and senior leadership team, the successful candidate will translate business objectives into actionable operational strategies that increase revenue, control costs, improve productivity, strengthen service delivery and maximize profitability without compromising the guest experience.

Revenue Growth and Profitability:

Drive revenue growth across all hotel departments through effective commercial strategies, upselling and revenue optimisation.
Improve occupancy, ADR, RevPAR and GOP while controlling operating costs, minimising waste and maximising profitability.
Monitor financial performance and implement strategies that deliver sustainable growth without compromising guest satisfaction.

Operational Excellence and Guest Satisfaction:

Oversee daily operations to ensure efficiency, productivity and consistent five-star service standards.
Enhance guest satisfaction, resolve complaints promptly and drive guest loyalty, repeat bookings and positive reviews.
Optimise resources, streamline processes and maintain compliance with operational, safety and quality standards.

Leadership and Performance Management:

Lead and develop departmental teams, establishing clear KPIs aligned with revenue, profitability and guest experience.
Foster accountability, teamwork and continuous improvement across all hotel operations.

Quality Assurance and Risk Management:

Ensure regulatory compliance, effective asset maintenance, operational risk management and adherence to hotel policies and brand standards.

The ideal candidate will possess:

A Bachelor's Degree or equivalent qualification in Hospitality Management, Hotel Administration, Business Management or a related discipline.
A postgraduate qualification or relevant professional certification will be an advantage.
At least 7–10 years of progressive experience in hotel operations or hospitality management, including substantial experience in a senior operational leadership role.
Demonstrable experience managing the operations of an upscale, luxury or five-star hotel.
A proven track record of improving revenue performance, controlling operating costs and delivering measurable profitability improvements.
Strong commercial and financial management capabilities, including budgeting, forecasting, P&L analysis and KPI reporting.
A solid understanding of revenue management, pricing strategy, occupancy optimization, upselling and ancillary revenue generation.
Excellent leadership, communication, negotiation, problem-solving and decision-making skills.
Proficiency in hotel management systems, reporting tools and Microsoft Office applications.
The ability to translate performance data into practical strategies that deliver tangible business results.

The opportunity to lead operations within a prestigious five-star hospitality environment.
A strategic leadership role with direct influence on revenue growth, profitability and guest experience.
The opportunity to develop high-performing teams and improve operational systems.
A performance-focused environment that values initiative, accountability and measurable business results.
A competitive remuneration and benefits package commensurate with experience and qualifications.

8th November, 2026.

Head of Operations - Hotel