Head of Operations

Head of Operations at Feed Avenue Ltd

Feed Avenue is a french subsdiary operating in health and nutrition products and services, for livestock in Nigeria.

Head of Operations

• Job Type Full Time , Onsite
• Qualification BA/BSc/HND , MBA/MSc/MA , Professional Certificate
• Experience 10 - 18 years
• Location Ogun
• Job Field Administration / Facilities , Agriculture / Agro-Allied , Procurement / Store-keeping / Supply Chain

Mission of the role

Take full ownership of Feed Avenue’s day-to-day operational execution; build a disciplined, scalable and cost-controlled operations organisation; significantly improve delivery reliability and stock accuracy; lead the operational ramp-up into local production; and prepare the company for its next phase of growth.

Reporting Lines Warehouse Keepers/Supervisors, Transport & Fleet Manager, Stock Controller(s), Production / Operations Supervisor(s), Production/QC Officer(s), drivers, handling and support staff (site-dependent).

Hierarchical position - Managing Director

Operational Authority - Full day-to-day operational authority over warehousing, logistics, fleet, stock and production execution, within approved budgets, policies and delegated authority limits.

Key Factor - Desired Candidate MUST have Strong Background in Animal Feed Production

Missions & Activities

Main missions

• Customer Order Fulfilment & Delivery Execution
• Warehouse & Stock Management
• Logistics, Transport & Fleet Management
• Production & Industrial Operations
• Performance, Cost & Working-Capital Management
• Team Leadership & Operational Discipline
• Vendor, Supplier & Stakeholder Management
• Operational Compliance, Safety & Quality Systems
• Customer Order Fulfilment & Delivery Execution
• Own the complete Order-to-Delivery process from validated sales order and finance clearance through stock allocation, picking, loading, transport, customer delivery, Proof of Delivery (POD) and ERP closure.
• Maintain a daily delivery control tower: pending orders, ageing, delivery priority, transport capacity, exceptions and customer-impact risks; every open order must have a named owner and next action.
• Coordinate Sales, Finance, Warehouse and Transport so that delivery promises are realistic, capacity-based and executed without unnecessary escalation to the Managing Director.
• Establish service standards and escalation rules for urgent orders, shortages, failed deliveries, damaged goods and customer complaints.
• Drive OTIF (On Time, In Full), order lead time, failed-delivery rate and POD closure as core service KPIs.

Warehouse & Stock Management

• Own inbound processes (offloading of customs-cleared/imported containers, intake inspection and goods-received recording) and outbound processes (order picking, dispatch, loading and delivery documentation) across all warehouse and distribution sites.
• Implement disciplined stock control: FIFO/FEFO, cycle counts, periodic audits and reconciliations; actively reduce sleeping stock, damages, losses and shrinkage.
• Apply feed-specific storage discipline: moisture and pest/rodent control, weevils contamination and mycotoxin prevention, correct stacking/palletisation, segregation, and complete batch/lot traceability.
• Maintain audit-ready GRNs, waybills, stock ledgers and ERP records; investigate and close every material physical-vs-system variance.
• Enforce hygiene, safety, security, fire-safety and restricted-access standards across storage locations.
• Logistics, Transport & Fleet Management
• Plan and control all inland movement of goods: port-to-warehouse, warehouse-to-warehouse, supplier-to-warehouse and warehouse-to-customer, across intra-state and interstate routes.
• Build and sustain a high-reach network of reliable local carriers and owner-drivers for Feed Avenue’s frequent small-to-mid consignments, including 1 tonne (40 bags) and below; vet, negotiate rates and maintain a pre-qualified vendor pool.
• Design cost-efficient routing, load consolidation and multi-drop plans; reduce empty return legs and unnecessary dedicated trips.
• Own company fleet performance: preventive/corrective maintenance, fuel control, driver scheduling and performance, tracking, vehicle utilisation, roadworthiness and GIT risk-management requirements.
• Maintain contingency plans for checkpoint delays, transport-union dynamics, road/flood disruption, security risks and driver welfare.
• Track OTIF, cost per tonne/delivery, cost per km, fleet utilisation, breakdown frequency and turnaround time.

Production & Industrial Operations

• Take operational leadership of Feed Avenue’s transition into local production from the outset: project execution, commissioning readiness, SOPs, staffing, shift organisation, production planning and disciplined plant start-up.
• Lead, with the Managing Director and relevant technical partners, plant-layout and machinery implementation, capacity planning, installation/commissioning follow-up and operational acceptance of new production equipment.
• Own day-to-day production execution once production starts: raw-material intake, batching, process adherence, milling/mixing/pelleting/bagging where applicable, finished-goods release workflow, downtime control, yield and waste management.
• Build the production management system around 5S / Lean / Kaizen, preventive maintenance, production scheduling, daily performance boards, root-cause analysis and CAPA.
• Ensure that production strictly follows approved formulations, specifications and QA/QC release procedures. Formulation ownership and nutritional/technical authority remain with Feed Avenue/Mg2mix Technical/R&D and designated QA/Regulatory functions.
• Manage toll/contract millers and manufacturing partners during the transition to in-house production, with clear specifications, service levels, yields, traceability and quality controls.
• Develop Solomon and other existing operational staff as execution leaders within the new system. Solomon may retain a Production / Operations Supervisor or Coordinator role, reporting to the HOO; the HOO remains accountable for methodology, planning, people management, KPI discipline and final operational performance.

Performance, Cost & Working-Capital Management

• Design and drive the annual operations plan across warehousing, delivery, logistics, fleet and production, aligned with company growth objectives and approved budgets.
• Own a weekly and monthly operations KPI dashboard and hold structured performance reviews with clear corrective actions, owners and deadlines.
• Lead cost optimisation across transport, fleet, warehousing, handling, production inputs and third-party services without compromising quality, safety or customer service