About this role
About the Role
A growing AI company serving manufacturers is looking for a Head of Operations / COO to work closely with its founders and lead day-to-day business operations. You will oversee customer delivery and the supplier and freight network, while building the systems that help a lean team scale.
What You'll Do
-
Own customer onboarding, order execution, supplier and carrier coordination, and issue resolution.
-
Build processes, metrics, and playbooks that enable the team to serve more manufacturers.
-
Partner with engineering to identify operational workflows for AI automation.
-
Manage supplier and freight operations, vendor relationships, and service quality.
-
Hire and lead the operations team as the business grows.
-
Work with the founders on planning, finance, and company priorities.
What We're Looking For
-
Six to ten years of experience, including senior operations leadership as a Head of Operations, COO, VP, Director, or in a similar role.
-
Hands-on experience in supply chain, procurement, logistics, or manufacturing operations.
-
Experience at an early-stage startup or on a small team, with a willingness to build processes from the ground up.
-
Strong numerical, systems, and process-design skills.
-
Experience in consumer goods, food, supplements, cosmetics, chemicals, freight brokerage, or third-party logistics is helpful.
Location
On-site in San Francisco, California, five days per week. Candidates willing to relocate within the United States may be considered.