Head of Onsite Support Rest of World

Siemens Energy

Head of Onsite Support Rest of World

About the Role

Job ID

305291

Location

Mexico

Queretaro

Santiago de Queretaro

Company

Siemens Energy, S. de R.L. de C.V.

Organization

Grid Technologies

Business Unit

Digital Services

Full / Part time

Full-time

Experience Level

Manager / Team Leader

Head of Onsite Support

A Snapshot of Your Day

As Head of Onsite Support Rest of World, you will lead and further develop the Onsite Support organization across the assigned countries and regions outside Europe. Together with your regional teams, local site stakeholders, Digital Services functions, and service partners, you will ensure reliable, secure, and customer-focused onsite support for Grid Technologies locations.

You will provide strategic direction while remaining closely connected to day-to-day operations, critical business requirements, and site-specific challenges. A key part of your role will be to establish clear responsibilities, harmonize service delivery, develop regional capabilities, and ensure that global standards are translated into effective local support.

Working in an international and highly diverse environment, you will balance business continuity, operational excellence, cybersecurity, cost efficiency, and the specific requirements of manufacturing, engineering, project, and office locations.

How You’ll Make an Impact

• Lead and develop the Siemens Energy, Grid Technologies, Digital Services, Onsite Support (SE GT DS OSS) Rest of World organization, providing clear strategic direction, effective regional governance, and strong people leadership across a geographically distributed support organization.
• Ensure stable, reliable, and customer-focused onsite support services for assigned Grid Technologies locations, with particular attention to business-critical manufacturing, engineering, project, and office environments.
• Establish transparent service ownership, responsibilities, interfaces, and escalation paths between Onsite Support, business stakeholders, Digital Core functions, HUB organizations, cybersecurity teams, and external service providers.
• Drive operational excellence through harmonized support processes, measurable service performance, effective resource planning, knowledge management, standardization, automation, and continuous improvement across the region.
• Act as a trusted partner for regional and local management, translating business and site requirements into sustainable support solutions while supporting digital transformation, technology adoption, and organizational change.
• Build a capable and engaged international organization by developing employees, strengthening regional leadership, enabling knowledge sharing, supporting succession planning, and fostering collaboration across countries and cultures.

What You Bring

• A university degree in Information Technology, Computer Science, Engineering, Business Administration, or a comparable field, or an equivalent combination of education and relevant professional experience.
• Several years of leadership experience in IT operations, onsite support, digital workplace services, infrastructure support, IT/OT support, or a related service-delivery environment.
• Proven experience in leading international, geographically distributed, and culturally diverse teams, preferably within a complex matrix organization.
• A strong understanding of service management, operational support models, incident and escalation management, workplace technologies, infrastructure dependencies, asset lifecycle management, and service-provider coordination.
• Experience in supporting manufacturing, engineering, industrial, or other business-critical operational environments would be a strong advantage.
• The ability to define regional priorities, establish effective governance, monitor service performance through meaningful KPIs, and translate strategic objectives into practical operational improvements.
• Strong stakeholder-management skills and the ability to build trusted relationships with senior business leaders, site management, technical experts, global functions, and external partners.
• A sound understanding of cybersecurity, information security, compliance, risk management, and business continuity requirements in an international business environment.
• A structured, pragmatic, and results-oriented leadership style, combined with strong decision-making, communication, negotiation, and conflict-resolution capabilities.
• Business-fluent English and the willingness to travel internationally as required by the role. Additional language skills are an advantage.

About the Team

Siemens Energy, Grid Technologies, Digital Services (SE GT DS) Onsite Support provides business-oriented, location-specific support for Grid Technologies sites. The organization connects local operational requirements with regional and global Digital Services capabilities and helps ensure that employees, manufacturing operations, engineering functions, and site stakeholders receive effective support where direct onsite engagement is required.

Within the Rest of World organization, our teams operate across different countries, cultures, time zones, regulatory environments, and site structures. We work closely with local businesses, factory and site management, IT/OT stakeholders, Digital Core functions, HUB teams, cybersecurity organizations, and external service providers.

Our objective is to provide a consistent and dependable support experience while recognizing that local manufacturing and business environments may have specific operational requirements. We combine global alignment with local accountability, practical problem-solving, strong business relationships, and continuous service improvement.

Key Interfaces

The role works closely with:

• SE GT DS OSS leadership
• Regional and local Grid Technologies management
• Factory, site, engineering, and project management
• IT/OT Partners and Onsite Support teams
• Digital Core and global service organizations
• HUB and cross-functional support teams
• Cybersecurity, Information Security, and compliance functions
• External service providers and technology partners

Measures of Success

Success in this role will be reflected through:

• Stable and reliable onsite support services
• High stakeholder and customer satisfaction
• Transparent ownership and effective escalation management
• Improved standardization and operational maturity
• Effective resource and cost management
• Strong employee engagement and capability development
• Compliance with applicable security and governance requirements
• Successful support of business and digital transformation initiatives

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character, no matter what ethnic background, gender, age, religion, gender identity, sexual orientation, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

Career growth and development opportunities

Supportive work culture and a healthy work-life balance

Company-paid health and wellness benefits

Savings Fund

Above-the-law benefits

Family-building benefits and parental leave

Competitive base salary and annual performance bonus

Competitive total rewards package

Opportunities to contribute t