Head of Human Resources

Head of Human Resources

Label Store is a retail supermarket dedicated to providing customers with quality groceries, household products, and excellent customer service in a convenient shopping environment.

Head of Human Resources

• Job Type Full Time , Onsite
• Qualification BA/BSc/HND , MBA/MSc/MA , Professional Certificate
• Experience 10 - 12 years
• Location Lagos
• Job Field Human Resources / HR

A leading, fast-growing supermarket chain with multiple branches across Lagos State seeks a highly experienced, strategic, results-oriented Head of Human Resources to lead and oversee the HR function across the organization.

The ideal candidate will be a seasoned HR professional with strong experience in strategic and operational Human Resources management, talent acquisition, employee relations, performance management, learning and development, compensation and benefits, workforce planning, and HR policy implementation.

The successful candidate will provide strategic leadership for the HR function, work closely with Executive Management to develop and implement people strategies that support business objectives, and ensure the organization maintains a productive, engaged, and high-performing workforce across all branches.

REQUIREMENTS

• Minimum of 10–12 years' cognate experience in Human Resources, with at least 5 years in a senior HR leadership or management position, preferably within the retail, FMCG, banking, hospitality, or other structured organization.
• Minimum of B.Sc./HND in Human Resources Management, Industrial Relations, Business Administration, Psychology, or any related discipline.
• Possession of relevant professional certifications such as CIPM, SHRM, HRCI, or CIPD will be a strong advantage.
• Strong knowledge of Nigerian Labour Laws, employment regulations, HR best practices, and statutory requirements.
• Proven experience in developing and implementing HR strategies, policies, and procedures aligned with business objectives.
• Demonstrated experience in talent acquisition, workforce planning, performance management, employee relations, compensation and benefits, training and development, succession planning, and organizational development.
• Strong leadership, coaching, mentoring, negotiation, conflict resolution, and people management skills.
• Excellent analytical, problem-solving, communication, and interpersonal skills.
• High level of integrity, confidentiality, professionalism, and sound judgement.
• Proficiency in Microsoft Office applications and Human Resource Information Systems (HRIS).
• Ability to work in a fast-paced, multi-branch environment and effectively manage competing priorities.

KEY RESPONSIBILITIES

• Provide strategic leadership and overall direction for the Human Resources function across the organization.
• Develop and implement HR strategies, policies, procedures, and initiatives that support the organization's business objectives and growth plans.
• Partner with Executive Management and departmental heads on workforce planning, organizational development, manpower requirements, and people-related business decisions.
• Lead the recruitment, selection, onboarding, and retention of competent staff across all branches and departments.
• Develop and implement effective performance management systems to drive accountability, productivity, and high performance.
• Oversee employee relations, grievance handling, disciplinary processes, conflict resolution, investigations, and other staff-related matters in line with company policies and applicable labour laws.
• Ensure effective monitoring of staff attendance, productivity, conduct, and compliance with company policies across all branches.
• Develop and coordinate learning and development programmes to improve staff competence, leadership capability, and organizational performance.
• Lead talent management, succession planning, career development, and leadership development initiatives.
• Oversee compensation and benefits administration, salary reviews, staff welfare, and other employee-related programmes.
• Ensure compliance with Nigerian Labour Laws, statutory employment requirements, and internal HR policies.
• Develop and maintain an effective HR reporting and analytics system to provide Management with accurate workforce data and actionable recommendations.
• Prepare periodic HR reports, workforce analytics, manpower plans, and strategic recommendations for Executive Management.
• Work closely with Operations, Finance, Audit, and other departments to strengthen organizational effectiveness and support business growth.
• Drive employee engagement and retention initiatives that promote a positive, productive, and high-performance work culture.
• Lead, supervise, coach, and develop the HR team to ensure effective delivery of HR services across the organization.
• Review and continuously improve HR processes, systems, and practices to enhance efficiency and employee experience.
• Identify HR risks and recommend appropriate actions to Management.
• Represent the Human Resources function in Management meetings and other strategic business discussions as required.
• Perform any other HR-related responsibilities as may be assigned by Executive Management.