Head of HR Services India

About the Role We are seeking a strategic HR leader to head HR Services for BASF's India Service Delivery Unit (SDU). This role combines strategic leadership, operational HR management, and people leadership to deliver transactional, strategic, and platform-based HR services in alignment with global HR standards. What You'll Do

• Lead end-to-end HR Services delivery for the SDU in India, ensuring high-quality service through defined SLAs, KPIs, and service-level reporting across HR operations, HRIS, payroll interfaces, service management, case resolution, and vendor management.
• Design, implement, and optimize standardized, scalable HR processes and operating procedures aligned with global HR policies; drive continuous improvement (automation, RPA, workflow redesign).
• Manage capacity planning, workload balancing, and operational resilience for peak cycles (e.g., payroll, year-end processes).
• Champion adoption of HR technology, self-service portals, and automation to improve employee and manager experience; oversee reporting and analytics for service performance and insights.
• Manage vendor and partner relationships (payroll vendors, benefits administrators, IT vendors, recruitment shared services); coordinate with global HR Centers of Excellence and regional HR Business Partners for seamless handoffs.
• Define and monitor KPIs/SLAs (case resolution times, accuracy, NPS, time-to-hire handoff metrics); use metrics to drive improvements and communicate performance trends and risks.
• Lead service transition projects (new processes, vendor transitions, system rollouts) and support global HR transformation programs with delivery expertise and stakeholder coordination.
• Build, lead, and retain a high-performing HR Services team; set objectives, manage performance, and invest in upskilling for HR operations, HRIS, and service management competencies; establish escalation paths and succession plans within the SDU. What We're Looking For
• Advanced degree in HR, Business, or related field; HR certifications (e.g., SHRM, CIPD) a plus.
• 10+ years of progressive HR operations, HRIS, or shared services experience; 5+ years in leadership of HR service delivery or SSC/SDU operations.
• Proven experience managing HRIS landscapes, service desks, payroll/vendor relationships, and large-scale HR process delivery.
• Strong knowledge of HR service management best practices, process automation tools (RPA), and service reporting/analytics.
• Experience working in global/matrixed environments and coordinating with Centers of Excellence and business stakeholders.
• Demonstrated success in driving process standardization, technology adoption, and measurable service improvements.
• Excellent stakeholder management, communication, and vendor negotiation skills.