About this role
heading
ApplyCustomerHead of Global Customer ProductLondonCompetitive + Benefits ApplyDr. Martens is more than a brand - it’s a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you’re ready to make your mark, you’re in the right place.At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They’re not just words - they’re how we turn passion into progress.WHERE YOU SITAs our Head of Global Customer Product, you’ll be part of the Brand team working closely with brilliant people across the business and reporting into Director of Global Customer. You’ll be right at the heart of fast‑moving projects that shape how we show up for our consumers - today and tomorrow.WHERE YOU CONTRIBUTEThis role is not a delivery role but a product leadership role.The Head of Global Customer Product owns the end-to-end customer experience as a product: defining what we build, why it matters, and how it differentiates us as a brand, as we move towards a more premium positioning. From first discovery to post-purchase and loyalty, this role is responsible for shaping a seamless, intuitive, and elevated experience that customers love.You will define and own the global customer value proposition across digital and retail channels, translating brand NDA into tangible, high-quality product experiences. This role sits at the i