Head of Global Billing & Collections

Job title: Head of Global Billing & Collections

About the Role As a leader within Stripe's Billing & Collections, you will oversee the end-to-end billing and receivables process, drive cash-flow optimization, and resolve complex billing disputes. You will collaborate with sales, customer success, and finance to maintain strong customer relationships and financial health across Stripe.

What You'll Do

• Build, develop, and lead a team to support global billing and collections deliverables
• Participate in building scalable processes to support global growth
• Execute internal control documentation and sign-off procedures
• Enhance and maintain existing policies and procedural documentation
• Drive end-to-end improvement of input processes to enable scale and productivity
• Develop, manage, and improve process metrics utilizing automation, lean practices, and process optimization to scale
• Escalate collection issues to relevant stakeholders when necessary
• Nurture deep, trusted partnerships with leaders across Stripe, showcasing the value of the Billing and Collections function and how it aligns with broader business goals
• Create global best practice documentation and facilitate sharing across the globe
• Create a culture consistent with Stripe Operating and Leadership Principles and a work environment that brings out the best in people
• Provide robust feedback on process health and performance, identifying and remediating errors and delivering scale over time
• Partner with global process owners and functional leaders to demonstrate strong performance across multiple workflows and set a high bar for consistent improvement over time
• Lead cross-functional projects and reporting that drive performance improvement, visibility, and automation throughout financial services
• Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
• Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate risks

What We're Looking For

• Demonstrated knowledge of key business financial metrics, providing metrics inputs to various reporting venues, and communicating key performance indicators to stakeholders in support of business objectives
• Advanced finance operations experience leading large operational processes
• Ability to set goals and financial plans, and effectively influence leaders across Stripe
• 15+ years of experience, including 3+ years of managing operational teams dealing with high-volume and complex workflows
• Led teams in a multi-location environment with exposure to multicultural and dynamic business settings
• A. or B.S. degree in Accounting or Finance with fluency in US GAAP
• Excellent communication and organizational skills, both written and verbal
• Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets, and make complex investigation decisions
• Strong knowledge of Google Workspace tools, Salesforce, and Microsoft Office products, and experience working with and analyzing contracts and large data sets
• Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
• Demonstrated experience partnering with cross-functional stakeholders
• Demonstrated history of taking on various types of challenging projects and producing results
• Solution-oriented mindset with enthusiasm for establishing best practices
• Self-disciplined, diligent, proactive, and detail-oriented
• Experience working cross-functionally with multiple teams to deliver high-impact initiatives
• Experience in delivering weekly and monthly business metrics and reporting

Nice to Have

• Strong understanding of finance processes including AR and SOX controls
• Strong operational background including experience with new process launch and service delivery in a high-growth technology company
• Experience with written and verbal communications for both technical and non-technical audiences at the senior leadership level
• Proficient in obtaining, organizing, and analyzing data to challenge conventional wisdom, make fact-based decisions, drive root cause analysis, and evaluate outcomes