About this role

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 100,000 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Role purpose

Lead and scale the SGS GBS center in Hyderabad, delivering high-quality, cost-effective and scalable services across multiple functions. The role combines hands-on operational leadership with building the capabilities, governance and culture required for sustainable growth.

Scope and reporting

Lead an organization of approximately 100 FTEs, expected to grow to 200–300 FTEs over the next two years.
Report to the Head of Global Business Services.
Position Hyderabad as a strategic delivery center within the global GBS network

Key responsibilities

Build and scale the center
Lead the expansion of the Hyderabad center, including organization design, workforce planning, recruitment, infrastructure and operational readiness.
Build a strong local leadership team and talent pipeline to support growth.
Lead operations and service delivery
Oversee multifunctional operations, ensuring consistent service quality, efficiency and accountability against agreed SLAs and KPIs.
Lead the transition, integration and stabilization of new services.
Drive transformation
Advance process standardization, automation, AI and continuous improvement with global functional and process owners.
Improve productivity, scalability and operational maturity.
Manage performance and governance
Own the center budget, cost management, resource utilization and financial reporting.
Ensure compliance with Indian regulations, SGS policies and internal controls, while proactively managing operational risk.
Engage stakeholders and develop culture
Build trusted relationships with global leaders, business stakeholders and internal customers.
Foster an accountable, collaborative and customer-focused culture, with strong engagement, development and retention.

Qualifications

Bachelor's degree in business, finance, operations or a related field; MBA preferred.
10+ years of leadership experience in GBS, shared services or complex operations.
Proven experience building or scaling a multifunctional service center, ideally in India and with 100+ employees.
Strong track record in service transitions, transformation, process improvement and change management.
Sound financial and commercial acumen, including budget and performance management.
Effective leadership in a global matrix and multicultural environment.
Strong knowledge of the Indian talent market and local operating environment.
Fluent English; international travel as required.
Entrepreneurial, pragmatic and results-oriented.
Strategic thinker with a hands-on execution style.
Strong communicator and influencer across functions and organizational levels.
Able to build high-performing teams and establish clear accountability.
Customer-focused, resilient and comfortable managing rapid growth and competing priorities.
High standards of ethics, integrity and compliance

Additional Information

Why SGS?

Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
SGS university and Campus for continuos learning options.
Multinational environment where you will work with colleagues from multiple continents.
Benefits platform. Join Us: At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development.

Head of GBS India