Head of Front of House and Events Manager

Title: Head of Front of House and Events Team: Site based role at Victoria House Who Does This Role Report Into? Site Director

Role Summary / Purpose and Scope As Front of House and Events Manager you will own the day-to-day front-of-house and events operation. You will manage the reception experience, tenant and visitor communications, event enquiries and delivery, and the presentation of shared spaces.

You will lead the front-of-house, reception and events experience at Victoria House, creating a consistently welcoming, professional and engaging environment for both occupiers and visitors. The role will deliver the day-to-day guest journey, event programmes and tenant communications while supporting building operations, commercial activity and community engagement. You will work closely with the Site Director and operational team so that the guest experience remains connected to building performance, occupier needs and commercial activity.

This role will help shape Victoria House as a best-in-class destination for life science, fostering a strong sense of community and creating experiences that encourage connection, collaboration and engagement across the building.

Skills, Knowledge and Values

Building & Facilities Management

• Responsible for the effective oversight and coordination of building and facilities activity, ensuring safe, compliant, reliable and consistently high standards.

Events & Community

• Responsible for shaping and delivering events and community activity that supports occupier engagement, connection and the building proposition.

Reception & Front of House

• Responsible for a consistently welcoming, professional and efficient front-of-house experience for occupiers and visitors.

Security & Access

• Responsible for coordinating visitor and front-of-house access processes within agreed site controls.

Finance & Administration

• Responsible for accurate administration and financial processing, supporting effective budget control, purchasing and maintenance of records.

Full role expectations and duties are included in the attached Role Profile

Values & Behaviour

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications: Essential

• Minimum 3 years' experience in a Front of House, Hospitality, Events or Customer Experience management role.
• Experience leading or supervising reception/front-of-house teams.
• Experience planning and delivering events from conception through to completion.
• Strong customer service, communication and organisational skills.
• Proficient in Microsoft Office and workplace management systems.

Desirable

• Qualification in Hospitality Management, Events Management, Business Management or a related discipline.
• IOSH Working Safely, First Aid at Work or similar health and safety qualification.
• Experience within a commercial office building, mixed-use development or premium hospitality environment.
• Knowledge of service charge budgeting, supplier management and occupier engagement. Working Hours: 9am - 5.30pm Monday - Friday

Salary Range (Based on Experience) £45,000 - £60,000 per annum, depending on experience.