Head of Fashion Accessories, Silk & Beauty

Responsibilities

• Participate in the recruitment, selection, and onboarding of new team members

• Provide daily supervision, coaching, and support to the sales team.

• Organize and lead daily morning briefings and team communication sessions.

• Drive team engagement and support the achievement of individual and store sales objectives.

• Assess team performance and identify high-potential talent.

• Create and implement individual development plans and performance improvement plans when required.

• Conduct monthly touch-base meetings and annual performance evaluations.

• Lead the sales team within assigned métiers and support overall boutique leadership in the absence of other Floor Managers.

• Foster a culture of collaboration, accountability, integrity, and mutual respect.

• Recognize individual and team achievements and celebrate success.

• Promote continuous learning through product knowledge and service excellence training.

• Sales & Client Experience

• Maintain a strong and visible leadership presence on the sales floor through Manager on Duty (MOD) coverage.

• Ensure exceptional client experience and embody the Hermès service philosophy.

• Coach teams on clientelling, relationship building, and luxury selling techniques.

• Identify commercial opportunities through weekly business reviews by métier.

• Monitor deliveries, special orders, and key business drivers.

• Take ownership of achieving annual sales objectives for assigned product categories. Monitor CRM performance and ensure quality client capture and engagement.

• Build and maintain relationships with top clients and support strategic client initiatives.

• Make key business decisions and oversee store operations during Store Director visits and travel periods.

• Drive cross-selling and maximize opportunities across product categories.

• Operations & Compliance

• Ensure all company policies, procedures, and operational standards are consistently implemented and followed.

• Complete Daily Sales Reports accurately and provide qualitative business insights.

• Anticipate staffing requirements and manage scheduling effectively.

• Monitor attendance, vacation planning, and workforce management in partnership with HR and Sales & Service Support teams.

• Support stock management, inventory controls, and operational processes.

• Maintain a safe, compliant, and highly organized boutique environment.

• Ensure accurate execution of audits, stock takes, and operational controls.

• Product & Business Management

• Manage assigned métiers/product categories across sales performance, inventory, training, and visual merchandising.

• Analyze sales trends and market opportunities to provide buying recommendations.

• Partner with Visual Merchandising teams to optimize product presentation and support commercial priorities.

• Monitor stock levels, sell-through, replenishment needs, and stock rotation.

• Ensure team members maintain strong product knowledge and effectively communicate Hermès craftsmanship and heritage.

• Identify business opportunities and develop action plans to improve category performance

• Measures of success

• Achievement of sales and profitability targets for assigned métiers/product categories.

• Delivery of exceptional client experience, resulting in strong client loyalty and CRM performance.

• Development and engagement of a high-performing team through effective coaching, feedback, and talent management.

• Maintenance of operational excellence, including compliance with company policies, scheduling, reporting, and stock management.

• Effective management of inventory, sell-through, and product availability to support business objectives.

• Demonstration of leadership, integrity, and accountability while fostering a positive and collaborative team culture.

EXPERIENCE

• Minimum 5+ years of experience in luxury retail, premium fashion, hospitality, or a client-focused environment.

• Previous management or leadership experience with responsibility for people development.

• Proven track record of achieving and exceeding sales targets.

• Strong experience in clienteling and relationship management.

• Experience conducting performance reviews, coaching, and talent development.

• Sound understanding of retail operations, inventory management, and visual merchandising.

• Strong analytical skills with the ability to interpret business performance indicators.

• Excellent communication and stakeholder management skills.

• Deep appreciation for luxury service standards and client experience.

• Apply now!