About this role
About the company
Our client is an industrial technology company.
The role
Raydar is recruiting for this role on behalf of our client. Lead and expand a field engineering group that installs and commissions technology in customer production facilities. Set weekly priorities, rescue struggling rollouts, support pre-sale conversations and shape how deployment services are packaged. This is a high-autonomy leadership position with significant travel to customer sites.
What you'll do
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Reset team priorities each week, assigning people to projects and rebalancing workloads when problems surface.
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Find enterprise rollouts that have stalled in any region and get them moving again, including handling difficult customer calls alongside sales colleagues.
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Present the deployment approach to mid-market and enterprise prospects before contracts are signed, and drive growth across additional sites.
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Recruit field engineers in the US and abroad, and coach them with prompt feedback after each customer visit.
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Conduct metrics, forecast and capacity reviews with company leadership.
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Bring field learnings into product planning and help establish deployment work as a regular chargeable service.
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Requirements
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What we're looking for
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5+ years of relevant experience.
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Proven record installing technology on customer production floors and running complex rollouts spanning many sites or several countries.
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Experience building and managing a field engineering, professional services or implementation group.
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History of owning industrial automation projects from kickoff through go-live, working with controls, supervisory, operator interface, execution and data historian systems.
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Background in industrial automation, robotics or process manufacturing.
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A strong customer-first mindset, shown through concrete examples.
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Excellent people skills for working with customers and colleagues, including mentoring engineers.
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Willingness and ability to travel 25% to 50% of the time, including internationally.
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A university background in an engineering field is preferred.
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Bonus points
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Experience making services a separately billed revenue stream.
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Experience creating partner models with third-party integrators.
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Experience growing a small early team into a much larger one.
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Benefits
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Compensation and benefits
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Base salary: USD 150,000 to 200,000 per year
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Equity
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Health, dental and vision coverage
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Life and disability insurance
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Retirement plan with employer match
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Commuter benefit
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Health and wellness benefit
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Professional development opportunities
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Bonus opportunities
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Location and work model
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Boston, Massachusetts, United States
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On-site, 5 days per week in office
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Full-time
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Travel to customer sites of 25% or more