About this role
About the company
Our client is a healthcare technology company.
The role
Raydar is recruiting for this role on behalf of our client. Lead the customer success function as a player-coach, personally managing a small portfolio of top accounts while guiding a small team. The work spans senior-level relationship building, getting customers live after initial pilots, and improving the team's operating playbooks.
What you'll do
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Manage a portfolio of strategic accounts and build strong working relationships with senior leaders at those customers, which makes up most of the role.
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Coach and lead a small team of deployment and technical specialists.
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Review and strengthen existing deployment and customer success playbooks so they become a more repeatable process.
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Move customers from pilot to go-live, shorten deployment timelines, and protect account health and net revenue retention.
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Reduce churn by working proactively with customers to realize the value of their contracts.
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Identify technical issues in customer system integrations at a high level and partner with engineering leadership to resolve them.
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Take over existing key customer relationships from technical leadership.
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Requirements
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What we're looking for
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Five or more years in a role accountable for large business customers and their ongoing relationships.
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Hands-on ownership of enterprise accounts within customer success or deployment work.
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Credibility and rapport with top-level leaders, so you can step into key accounts right away.
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Track record supporting customers after the sale on technical products that need tailored integrations, ideally in healthcare or B2B SaaS.
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Bonus points
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Some experience managing one or two direct reports.
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Background in solutions engineering.
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Benefits
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Compensation and benefits
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Base salary: USD 170,000 to 230,000 per year
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Equity
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Health, dental and vision coverage
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Commuter benefits
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Flexible time off
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Location and work model
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New York, NY, United States
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On-site, 5 days per week in office
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Full-time