About this role
Job title: Head of Customer Success - East Coast
About the Role Gamma is seeking an early Customer Success leader to own the full customer lifecycle for a dynamic East Coast portfolio. You will help startups and large enterprises unlock the value of AI-powered content creation and turn customers into long-term advocates. This is a hands-on role based in New York with an in-person culture and hybrid flexibility to work from home when focus matters.
What You'll Do
- Own customer health, gross retention, and net dollar retention across a growing portfolio.
- Design onboarding and training programs to create Gamma champions and accelerate time-to-value.
- Navigate complex stakeholder relationships and run executive business reviews that quantify impact.
- Partner with Sales to identify and nurture high-potential accounts and drive renewals/upsell.
- Build playbooks and scalable programs so Customer Success keeps pace with Gamma's growth.
- Experiment with AI-powered workflows to make the function itself more efficient.
- Help establish the culture and pace of Gamma's East Coast presence as an early New York-based team member.
What We're Looking For
- Proven success in customer success/account management for B2B SaaS, with exposure to startups and enterprise clients.
- Experience owning onboarding, adoption programs, and customer training.
- Strong stakeholder management and ability to lead executive business reviews.
- Ability to collaborate with Sales, Product, and Marketing to maximize customer outcomes.
- Data-driven mindset with comfort tracking metrics like health, churn, retention, and ROI.
- Based in New York and comfortable with 4–5 days per week in the office, with hybrid flexibility.
- Familiarity with AI-powered content creation platforms or related technology is a plus.
Compensation & Benefits
- On-target earnings (OTE) between $125K and $235K plus benefits and equity.
- Competitive benefits package and opportunity to shape a fast-growing AI-driven product.