Head of Customer Success - East Coast
About this role
Job title: Head of Customer Success - East Coast
About the Role Gamma is seeking an early Customer Success leader to own the full customer lifecycle for a dynamic East Coast portfolio. You will help startups and large enterprises unlock the value of AI-powered content creation and turn customers into long-term advocates. This is a hands-on role based in New York with an in-person culture and hybrid flexibility to work from home when focus matters.
What You'll Do
- Own customer health, gross retention, and net dollar retention across a growing portfolio.
- Design onboarding and training programs to create Gamma champions and accelerate time-to-value.
- Navigate complex stakeholder relationships and run executive business reviews that quantify impact.
- Partner with Sales to identify and nurture high-potential accounts and drive renewals/upsell.
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