About this role
About the company
Our client is a software company.
The role
Raydar is recruiting for this role on behalf of our client. Lead the post-sales function for a software business, personally managing key accounts while building and running a customer success and account team. The role centers on retention, expansion and the processes that support recurring revenue growth.
What you'll do
-
Oversee the full customer journey after a deal closes, covering onboarding, adoption, renewals and growth.
-
Hold direct ownership of the largest strategic accounts and build relationships with technical and executive contacts.
-
Establish the post-sales team, including segmentation, coverage design and hiring the first team members.
-
Set and track gross and net revenue retention goals, and build renewal and expansion forecasts.
-
Create repeatable playbooks for growing accounts and use automation tools for account health and risk monitoring.
-
Requirements
-
What we're looking for
-
Experience building a post-sales function at a respected, fast-moving technology company.
-
Three or more years of hiring and leading customer success or account management teams that beat retention and expansion targets in mid-market and smaller accounts.
-
Seven or more years of relevant experience.
-
Bonus points
-
Prior work with engineering-led software offerings and with technically minded purchasers.
-
Benefits
-
Compensation and benefits
-
Base salary: USD 230,000 to 290,000 per year
-
Equity
-
Annual performance bonus
-
Health, dental and vision coverage
-
Health savings and flexible spending accounts
-
Paid parental leave
-
Flexible time off
-
Retirement plan
-
Education and training budget
-
Wellness budget
-
Equity tax advisory
-
Location and work model
-
Mountain View, CA or San Francisco, CA, United States
-
Hybrid, 3 days in-office per week
-
Full-time