About this role
Job title: HEAD OF CUSTOMER SERVICE
Responsibilities
- Lead, mentor, and manage the customer service team.
- Develop and implement effective customer service policies and strategies.
- Ensure high levels of customer satisfaction and maintain service standards.
- Handle escalated inquiries and resolve complex issues efficiently.
- Monitor team performance, set goals, and report to senior management.
- Train staff and drive initiatives to improve customer experience.
Requirements
- Bachelor’s Degree or HND in any field.
- Minimum of 3 years of leadership experience in customer service.
- Experience in the retail or food industry is a plus.