Head of Customer Order Management Automotive

Continental AG

Head of Customer Order Management Automotive (m/f/diverse) - REF2030X

Job Description

Shape the future of Customer Order Management in a global Automotive environment. As Head of Customer Order Management Automotive (m/f/diverse), you will take overall responsibility for building and leading a globally aligned Customer Order Management organization across the Automotive segment.

Your responsibilities:

• Lead the transformation from plant-based local teams to a globally aligned Customer Order Management (COM) Automotive organization, establishing harmonized processes and ways of working
• Take overall responsibility for the global Customer Order Management function across the Automotive segment
• Lead and continuously develop customer logistics operations for the BA SSL Automotive segment
• Drive continuous performance improvements to meet and exceed customer expectations regarding order processing, communication, and service quality
• Ensure seamless end-to-end processing of customer orders from order receipt to successful fulfillment
• Ensure timely and accurate order confirmations as well as on-time and in-full deliveries
• Oversee the maintenance and management of order data and SAP/EDI processes
• Act as the central point of contact for customers regarding all order-related topics
• Collaborate closely with internal stakeholders and external partners
• Ensure compliance with legal, contractual, and internal requirements and standards
• Drive effective communication and escalation management between the global GBS COM team and local organizations

Qualifications

• Academic degree in Economics, Business Administration, Supply Chain Management, or a comparable field

• Several years of leadership experience at business area or segment level, or in a comparable leadership role

• Several years of solid experience in Customer Service, Customer Order Management, Customer Logistics, Service Center Management, or a comparable function

• Strong customer orientation and excellent communication and stakeholder management skills

• Solid experience in order management, demand fulfillment processes, and system-supported operations (e.g. SAP)

• Excellent knowledge of supply chain management tools, methods, and best practices

• Strong analytical skills and a data-driven mindset

• Solid experience leading or contributing to international and cross-functional projects

• Experience in global data analytics, reporting, and performance management

• Fluent English language skills; additional languages are an advantage

• Applications from severely handicapped people are welcome.

• Additional Information

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:

• Training opportunities

• Mobile and flexible working models

• Sabbaticals

• and much more...

• Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.

• Information about the application process