Head of Customer Order Management Automotive

Head of Customer Order Management Automotive (m/f/diverse) ContiTech - REF2030X

We are looking for a Head of Customer Order Management Automotive (m/f/diverse) to lead customer logistics operations, manage customer order fulfillment and act as the key interface between customers, manufacturing locations and internal supply chain functions.

Your responsibilities:

• Leading the transformation of the organizational structure from plant local teams to a global COM Automotive team
• Leading customer logistics operations for the BA SSL Automotive Segment
• Continuous performance improvement of customer logistics with the aim of meeting / exceeding customer expectations in terms of order processing and related communication
• Ensuring the processing of customer orders from the receiving of a customer order to the fulfillment of the order
• Ensuring timely and accurate order confirmations and OTIF deliveries
• Maintaining and managing order data in SAP / EDI processes
• Acting as the central customer contact for all order-related topics
• Coordination with internal departments and external partners (e.g. logistics service providers)
• Ensuring compliance with legal, contractual and internal standards
• Ensure effective and efficient communication and escalation management between the GBS COM team and plant local teams

Qualifications

• Academic degree in Economics, Business Administration, Supply Chain Management, or a comparable field

• Proven leadership experience in an international Customer Logistics, Order Management, Customer Supply Chain or related operational Supply Chain environment

• Several years of solid experience in Customer Service, Customer Order Management, Service Center Management, or a comparable function

• Strong customer orientation and excellent communication and stakeholder management skills

• Solid experience in order management, demand fulfillment processes, and system-supported operations (e.g. SAP)

• Excellent knowledge of customer order management and supply chain processes, methods, and best practices

• Strong analytical skills and a data-driven mindset

• Solid experience leading or contributing to international and cross-functional projects

• Experience in global data analytics, reporting, and performance management

• Fluent English language skills; additional languages are an advantage

• The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:

• Training opportunities

• Mobile and flexible working models

• Sabbaticals

• and much more...

• Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.