About this role
Head of Connectivity - Investment Management Platform
What makes Us, Us
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like what we’re saying, keep reading!
Why this role is important for us
As a global leader in our space, SimCorp is on a journey to transform from a traditional enterprise software company into a technology-enabled services business, while sustaining our track record of double-digit, highly profitable growth. Connectivity Services is one of the fastest growing parts of this journey — it is the operational backbone that connects SimCorp with our clients’ ecosystem of asset servicers, counterparties, market utilities, fintech partners and trading venues. We are now recruiting for a Head of Connectivity to build and scale the teams that make client onboarding faster and more efficient, and that keep our clients running smoothly around the clock.
This is a fast-growing area of the business, and the team will be built up from the ground to support an expanding client base with connectivity, integration, and production support capabilities that can be applied consistently and repeatably across all clients.
As a Head of Connectivity, you will be a key member of the Leadership Team, reporting directly to Head of SMBS Value Stream.
What you will be responsible for
- Build and grow the Connectivity Services team to keep pace with SimCorp’s fast-growing business and increasing client volumes
- Drive faster, more efficient client onboarding by building up team capacity and capability
- Scale up production support to deliver 24/5 coverage, ensuring operational continuity for clients around the clock
- Build repeatable, scalable processes and apply them uniformly across all clients to drive consistency, quality, and efficiency
- Establish and drive a continuous improvement culture: monitor SLAs and operational metrics, identify trends, and take proactive action to close gaps and lift performance over time
- Own and manage 3rd party engagements relevant to Connectivity Services, ensuring vendors and partners deliver to the standard our clients expect
- Act as the senior escalation point for client issues within Connectivi