Head of Client Technology

About the Role Head of Client Technology based in London is accountable for the end-to-end product leadership and delivery of technology capabilities within the Client Technology business stream. This role shapes the product vision for client engagement platforms (including Neon, CRM and client data management) and enables cross-selling through technology. It partners with the Business Owner and senior stakeholders to translate business strategy into a prioritised roadmap and to ensure secure, scalable and measurable delivery. What You'll Do

• Define and communicate the strategic technology direction for the Cross Sell and Client Engagement business unit, partnering with the Business Owner and Technology leadership on budgeting, forecasting and investment planning.
• Develop and communicate clear, outcome-focused technology roadmaps aligned to business priorities, with transparent status reporting on progress, cost, effort, risk and dependencies.
• Lead continuous product discovery, defining problem statements, target users/personas, and value propositions for key client engagement journeys.
• Own prioritisation and trade-off decisions through a transparent framework (value vs effort), balancing revenue enablement, risk/compliance, operational resilience, and technical debt.
• Define, track and report product OKRs/KPIs (e.g., adoption, engagement, cross-sell workflow efficiency, service quality), using insights to iterate roadmaps and improve outcomes.
• Maintain a single, outcome-led backlog with clear hypotheses, acceptance criteria and definition of done (including operational readiness, controls, and support model).
• Establish product analytics and instrumentation to measure usage, funnel performance and friction points across client engagement journeys.
• Right-size the technology footprint for the business line, including resourcing across Business Technology, Development, and Application Support teams, to ensure cost-effective service delivery.
• Act as a senior technology partner to business stakeholders, securing alignment, adoption, and prioritisation of Client Technology initiatives.
• Ensure alignment with the core Technology Strategy and promote reuse of existing platforms, vendors, and services where appropriate.
• Drive innovation and identify new solutions that deliver competitive advantage.
• Serve as the primary interface to AI, Data, and Development teams to ensure aligned and prioritised delivery.
• Contribute to departmental technical direction by researching emerging technologies and evaluating third party tools and platforms.
• Act as product lead for Neon and related client engagement capabilities. What We're Looking For
• Proven experience in senior product leadership for client engagement platforms and technology-enabled revenue enablement within a financial services context.
• Ability to partner with the Business Owner and Technology leadership on budgeting, forecasting, and investment planning.
• Track record of developing and communicating outcome-focused technology roadmaps with clear metrics and progress reporting.
• Experience leading continuous product discovery, defining problem statements, user personas, and value propositions for client journeys.
• Strong capability in prioritisation and trade-off decisions, balancing revenue, risk/compliance, resilience, and technical debt.
• Proficiency in defining, tracking and reporting product OKRs/KPIs, and in building and maintaining a data-informed product backlog.
• Experience coordinating cross-functional teams (Development and Application Support) with dual reporting lines and agile delivery.
• Excellent stakeholder management and ability to translate business strategy into technology outcomes.
• Knowledge of security, compliance, operational resilience, and related controls; experience with Sarbanes-Oxley (SOX) requirements is advantageous.
• Ability to collaborate with AI, Data, and Development teams to ensure aligned delivery. Nice to Have
• Experience with Neon and CRM implementations or client engagement platforms in a financial services environment.
• Familiarity with cloud, data analytics, and modern product analytics tooling. Compensation & Benefits
• Not specified in the posting.