Head of Client Experience & Project Delivery

Head of Client Experience & Project Delivery

TopHire Africa Job Posting Source: TopHire Africa Location: Lagos Employment Type: Full-time Reporting Line: CEO

Job Summary

• The Head of Client Experience & Project Delivery is responsible for owning the client experience and end-to-end delivery of every project - from kick-off through execution and close-out.
• This is a senior leadership role that demands proven, complex event and production delivery experience.
• This person owns the client relationship, leads cross-functional delivery, coordinates internal workstreams, liaises with the procurement team on vendor management, and ensures every project is delivered with precision, professionalism, and the standard demands.

Key Responsibilities

• Develop and maintain detailed project plans covering scope, timelines, milestones, dependencies, workstreams, task assignments, and delivery dates for all assigned projects.
• Set up and manage all projects ensuring accurate tracking of tasks, deadlines, resources, risks, documentation, and overall project status.
• Monitor project progress and conduct regular check-ins with workstream owners to identify blockers, manage delays, resolve issues, and ensure timely delivery.
• Prepare and submit weekly project status reports to the CEO, highlighting progress, risks, blockers, resource conflicts, scope changes, and decisions required.
• Coordinate internal project communication, meetings, and team activities, ensuring clear briefs, agendas, action points, responsibilities, and deadlines are documented and communicated.
• Coordinate with the Procurement team and vendors to ensure project-specific requirements, deliverables, timelines, documentation, and vendor commitments are aligned with project plans.
• Maintain comprehensive and traceable project documentation, including meeting minutes, decision logs, briefs, approvals, change requests, correspondence, purchase orders, and project records.
• Lead project close-out activities, ensuring deliverables are signed off, documentation is archived, post-project reviews are completed, and reports are submitted within five working days.
• Own and optimize workspace, including templates, dashboards, workload views, timelines, checklists, and SOPs to improve project visibility and efficiency.
• Leverage AI tools and project management technologies to automate reporting, meeting notes, action tracking, risk analysis, project documentation, and workflows, continuously improving project delivery and team productivity.

Requirements

• Candidates should possess relevant qualifications with 7-8 years of experience as an Event Manager, Senior Project Manager, or Project Lead delivering large-scale corporate events.

Salary

N1,000,000 - N2,000,000 monthly.

Application Closing Date

10th October, 2026.