Head of Claims

Head of Claims

Head of Claims

Hong Kong, Hong Kong SAR, Hong Kong

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Head of Claims

About the job Head of Claims

About our client:

Our client is a leading provider of general insurance solutions, dedicated to delivering exceptional customer service and innovative insurance products. As part of the commitment to excellence, our client are seeking a highly skilled and experienced professional to join our team as the Head of Claims.

Job Summary

The Head of Claims will be responsible for overseeing and managing the claims department of the general insurance division. This role requires a strong leader who can effectively drive the claims team to achieve operational excellence, deliver outstanding customer experiences, and ensure efficient claims processing and settlement.

Responsibilities

• Lead and manage the claims department, including a team of claims
• adjusters and support staff, to ensure timely and accurate claims
• processing.
• Develop and implement strategic initiatives to improve claims
• management processes, enhance operational efficiency, and optimize
• customer satisfaction.
• Establish and maintain strong relationships with internal
• stakeholders, including underwriting, risk management, legal, and
• finance departments, to ensure effective collaboration and seamless
• claims handling.
• Monitor key performance indicators (KPIs) and implement performance improvement plans to achieve departmental goals and targets.
• Stay up-to-date with industry trends, regulatory changes, and
• emerging technologies in claims management, and propose and implement
• innovative solutions to enhance operational effectiveness.
• Conduct regular audits and quality control reviews to ensure
• compliance with company policies, industry regulations, and best
• practices.
• Lead investigations into complex or high-value claims, working
• closely with internal and external stakeholders to gather necessary
• information and make informed decisions.
• Collaborate with the senior management team to develop and implement claims-related policies, procedures, and guidelines.
• Provide guidance and support to claims adjusters in handling complex
• or sensitive claims, including settlement negotiations, litigation
• management, and claims dispute resolution.
• Prepare and present claims-related reports, including claim trends,
• reserving analysis, and loss ratios, to the executive team and other
• relevant stakeholders.

Requirements

• Bachelor's degree in insurance, business administration, or a

• related field.

• Minimum of 10 years of experience in claims management within the

• general insurance industry, with a proven track record of leadership and

• successful team management.

• In-depth knowledge of general insurance claims processes, including

• coverage analysis, investigation techniques, and claims settlement

• practices.

• Strong understanding of insurance policies, legal and regulatory

• requirements, and industry best practices related to claims management.

• Excellent leadership and people management skills, with the ability

• to motivate and inspire a team towards achieving common goals.

• Exceptional problem-solving and decision-making abilities, with a keen attention to detail and analytical mindset.

• Effective communication and interpersonal skills, with the ability

• to build strong relationships with internal and external stakeholders.

• Proficient in using claims management software and other relevant tools and technologies.

• Strong organizational and time management skills, with the ability

• to prioritize tasks and meet deadlines in a fast-paced environment.

• Ability to adapt to changing business needs and drive continuous improvement within the claims department.

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