About this role
ISFY
Actively Hiring More jobs
Phone sales teams that recover abandoned carts for US ecommerce brands
Top 5% of responders
ISFY is in the top 5% of companies in terms of response time to applications
Responds within a few days
Based on past data, ISFY usually responds to incoming applications within a few days
Growing fast
Showed strong hiring growth in the past month
Top 5% of responders
ISFY is in the top 5% of companies in terms of response time to applications
Responds within a few days
Based on past data, ISFY usually responds to incoming applications within a few days
Growing fast
Showed strong hiring growth in the past month
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Head of Call Center Operations (Remote, US-based)
- $70k – $110k • No equity
- |Remote ( United States )
- |5 years of exp
- |Full Time
Posted: today• Recruiter recently active
Hires remotely in
United States
Remote Work Policy Remote only
Company Location
Miami
Visa Sponsorship Not Available
RelocationNot Allowed
Skills
-
Operations
-
Customer Service
-
Sales
-
Call Center
-
Hiring contact
-
Marco Guarracino
-
Founder
About the job
I Sell For You (ISFY) is a fast-growing US sales marketplace. Brands bring us their abandoned checkouts and inbound leads, and our phone sales team turns them into revenue. We work on results only.
We are hiring a Head of Call Center Operations to run our remote phone sales operation day to day. This role reports to the CEO and is the first step toward a COO position.
What you will do:
- Lead the team leaders and our team of 100+ phone agents based in the Philippines (remote management, overlapping with Philippine and US hours)
- Own the daily numbers: dials per agent, connection rate, conversion, average handle time, attendance
- Build shifts and schedules so every campaign is covered
- Run quality: call reviews, coaching, scorecards
- Hire, onboard and train new agents with the HR team
- Send the CEO a short weekly report with results and the plan for next week
What we need:
- 5+ years managing 100+ agents in a call center or BPO, outbound sales preferred
- Experience managing Philippine BPO teams
- Based in the United States and authorized to work in the US
- You read dialer data and act on it the same day
- Strong written and spoken English
- Calm, direct, and comfortable holding people accountable
How we hire: a short practical task (we share one real week of call data and you write a 1-page plan), then two interviews, then references. Your first 90 days come with three clear, measurable goals.
Compensation: USD 70,000 – 110,000 per year plus performance bonus.
Apply Now
About the company
ISFY
Actively Hiring More jobs Phone sales teams that recover abandoned carts for US ecommerce brands11-50 Employees
Miami
11-50
E-Commerce
Sales and Marketing
Beauty
Top 5% of responders
ISFY is in the top 5% of companies in terms of response time to applications
Responds within a few days
Based on past data, ISFY usually responds to incoming applications within a few days
Growing fast
Showed strong hiring growth in the past month
Learn more about ISFY
Founders
Marco Guarracino Founder
View the team
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