Head of Business Services (Mexico)

About the Role The Head of Business Services (Mexico) leads AIG's Corporate Real Estate & Workplace Services for Mexico, ensuring professional delivery of facilities, safety and support services in country operations. This role manages a cross-functional team, drives cost efficiency, and collaborates with regional leadership to uphold global standards and internal compliance. The position reports to the Head of Business Services LAC and supports in-office collaboration as part of AIG's culture.

What You'll Do

• Lead and manage the Mexico-based Corporate Real Estate & Workplace Services function, delivering Real Estate Services, Controlling, Third Party Management, Corporate Services, Health, Safety & Environment, Security Services, and Business Continuity Services.
• Ensure professional property and facility management, space planning, project/move management, and support for critical infrastructure.
• Plan and monitor budgets; identify cost-saving opportunities and drive continuous improvement in cost development.
• Govern third-party relationships, ensure adherence to the TPA governance process, and provide SME guidance across policy, tools, roles and annual risk assessments.
• Oversee Corporate Services such as A/V, document management, fleet, mail distribution, reception, mobile telephony, and more.
• Support HR in reviewing HSE policy compliance, deliver regular H&S training, and advance sustainability initiatives (energy, waste, emissions, digitalisation).
• Ensure security standards for access control systems and CCTV; support Business Continuity with BCP, BIA, Disaster Recovery, IMT, including documentation, trainings, and exercise plans.
• Lead a motivated team to achieve top performance and independent thinking in line with AIG principles; provide professional operational services for Mexico.
• Maintain alignment with global standards and collaborate with regional leadership to ensure services are delivered professionally and in compliance with internal guidelines.

What We're Looking For

• Experience leading corporate real estate and workplace services within a multinational environment.
• Strong knowledge of HSE, safety training, sustainability initiatives, and alignment with HR policies.
• Proven ability to plan and manage budgets, control costs, and identify savings opportunities.
• Experience governing third-party management and vendor relationships, with governance process adherence and risk assessments.
• Proficiency in space planning, project/move management, and management of critical infrastructure.
• Ability to lead cross-functional teams, communicate effectively with regional/global stakeholders, and uphold compliance standards.
• Familiarity with security (access control, CCTV) and business continuity concepts (BCP, BIA, DR, IMT).

Nice to Have

• Experience using governance tools and risk assessment frameworks.
• Prior exposure to AIG's corporate services environment and related policies.

Compensation & Benefits

• Total Rewards Program: comprehensive benefits focused on health, wellbeing, and financial security, plus professional development.
• Benefits extend beyond time spent at work, supporting you and your family.
• In-person collaboration is valued, with a culture that includes Employee Resource Groups and opportunities for volunteering.