About this role
About the Role Take on a strategic leadership role to drive automation and BI capabilities across IT services at Alstom. You’ll lead the design and implementation of automation solutions, manage IT service request lifecycles, and mentor a diverse team to foster accountability and continuous learning, aligning technology to business goals. What You'll Do
- Design and implement automation solutions to improve service delivery.
- Oversee the lifecycle of IT service requests to ensure timely and quality resolution.
- Collaborate with cross-functional teams to identify and develop scalable automation opportunities.
- Lead and mentor a diverse team to drive innovation and accountability.
- Optimize workflows and SLAs for service request fulfilment.
- Act as a liaison between IT operations and business units to align strategies with organizational goals. What We're Looking For
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- Overall 10+ years of experience; experience or understanding of IT operations and automation tools.
- Knowledge of ITIL framework and service management principles.
- Familiarity with service management platforms and Agile methodologies.
- Certifications in ITIL, PMP, or automation platforms.
- Strong analytical and problem-solving skills.
- Experience in change management and stakeholder engagement. Compensation & Benefits
- Stable, long-term career with opportunities to grow within the rail industry.
- Flexible and inclusive working environment.
- Competitive reward package including life, medical, and pension coverage.
- Investment in development and opportunities to progress toward senior leadership.