Head of AI, North America

Job title: Head of AI, North America

About the Role The Head of AI, North America will lead the creation, adoption, and scaling of AI-driven capabilities across WongDoody's creative, UX/UI, product, and digital marketing disciplines. This leader will define the AI vision, drive experimentation and productization of GenAI tools, elevate client work through automation and intelligence, and shape how AI transforms agency operations and creative output.

What You'll Do

• Define the North America AI strategy aligned with agency growth plans, creative excellence, and client outcomes.
• Build an AI roadmap for UX/UI, product experiences, digital marketing, and GenAI-powered content creation.
• Identify high-value use cases across design workflows, creative ideation, prototyping, marketing analytics, and personalization.
• Evangelize AI adoption with clear KPIs across leadership, clients, and cross-functional teams.
• Ensure AI initiatives comply with privacy, IP protection, ethical standards, and emerging regulations in collaboration with Infosys.
• Integrate AI into UX/UI, product design, and marketing workflows from concepting to prototyping and testing.
• Collaborate with experience design, creative, strategy, and production teams to accelerate ideation, artifact generation, research synthesis, and usability insights.
• Develop GenAI-based tools and frameworks to expand creative exploration and design variability.
• Champion responsible AI usage in creative and content pipelines.
• Build data-driven AI models for audience targeting, attribution, optimization, forecasting, and media performance; unify data across platforms to power predictive insights.
• Automate reporting, narrative insights, and performance diagnostics across client accounts; translate model outputs into actionable recommendations.
• Design AI-enabled systems to optimize resourcing, capacity planning, utilization, margins, and delivery forecasting.
• Shift the agency from reactive management to predictive, data-led operations; embed AI across daily workflows.
• Lead governance and security for client data and proprietary assets; align with Infosys requirements.
• Act as a senior AI advisor for clients in product, marketing, and creative domains; support pitches and strategic engagements.
• Build client relationships with CMO/CPO/CDO, design leaders, and digital teams; craft thought leadership for publication on our owned and external channels.

What We're Looking For

• Demonstrated experience applying AI to creative workflows, UX/UI design, digital marketing optimization, or content generation.
• Strong understanding of LLMs, model orchestration, prompt engineering, vector databases, and AI agent ecosystems.
• Hands-on experience with data unification, analytics environments, and ML frameworks (Python, cloud AI services, analytics platforms).
• Background in production is a plus.
• Experience leading cross-functional delivery teams with technical and creative talent.
• Polished communication and storytelling skills; ability to simplify complexity for executives, clients, and internal teams.
• Deep commitment to ethical, transparent, and responsible AI use.

Nice to Have

• Bonus: experience in creative production for marketing.
• Preferred Qualifications: Advanced degree in AI, Data Science, Computer Science, HCI, or related field.
• Experience with creative or product design.

Compensation & Benefits

• Salary not disclosed.