About this role
Head of Admissions and Administration
- Job Type Full Time
- Qualification BA/BSc/HND , Diploma
- Experience 5 - 10 years
- Location Nairobi
- Job Field Administration / Facilities , Education / Teaching / Training
Role purpose
- Build a disciplined admissions and administration function that converts interest into enrolment and gives every family a warm, organised and responsive experience from first enquiry onward.
Key responsibilities
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Manage the complete admissions journey: enquiry, tour, application, offer, acceptance, payment and onboarding.
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Maintain accurate admissions, learner, parent, attendance, payment and compliance records.
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Respond to enquiries quickly across phone, email, WhatsApp and in person, and maintain a reliable follow-up pipeline.
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Coordinate school tours, open days, assessments, application documentation and parent orientation.
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Prepare weekly admissions reports showing lead sources, conversion stages, outstanding actions and confirmed enrolments.
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Oversee reception, correspondence, filing, calendars, meeting logistics, supplies and routine administrative workflows.
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Supervise front-office staff and maintain a consistently professional parent-facing environment.
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Qualifications and experience
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Degree or diploma in Business Administration, Education Administration, Customer Experience or a related field.
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5–10 years of relevant experience in school administration, admissions, hospitality, healthcare or another high-trust service environment.
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Strong digital skills, including spreadsheets, databases, email, calendars and customer-management systems.
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Excellent written and spoken English and Kiswahili; confident, warm and persuasive communication.
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Strong organisation, numerical accuracy, discretion and follow-through.
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Previous school admissions experience is strongly preferred.
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