Head of Account Management

About the Role

Head of Account Management at Airwallex will be the strategic architect of the post-sale growth engine, leading a 25+ person team through four direct managers to drive product adoption, revenue growth, and customer retention within the SME & Growth segment. Based in Sydney, you will build the systems, culture, and leadership bench to scale our post-sale functions and deliver transformational value to key clients.

What You'll Do

• Lead, coach, and scale a high-performing organisation of 25+ Account Managers and CSMs through four Team Leads/Managers.

• Develop and execute the GTM strategy to drive product adoption, revenue growth, and customer retention within the SME & Growth segment.

• Build and maintain strong relationships with key clients, serving as a trusted advisor and ensuring Airwallex solutions deliver transformational value.

• Collaborate cross-functionally with Product, Engineering, Marketing, and Revenue Operations to translate customer needs into product improvements and GTM initiatives.

• Set and report on team goals focused on revenue, product penetration, and customer satisfaction; track KPIs and implement training programs to enhance performance.

• Anticipate and resolve client issues, mitigate risks to satisfaction and retention, and act as the escalation point for complex challenges.

• Champion Airwallex’s operating principles and values, acting as a role model and culture carrier across the business.

• What We're Looking For

• 12+ years of sales or account management experience, with at least 8 years in leadership roles, ideally in fintech, payments, consulting, or investment banking.

• Proven track record of building and leading high-performing teams to achieve ambitious commercial targets in a high-growth environment.

• Highly analytical, with the ability to drive strategic planning, evaluate data, and make informed decisions.

• Deep understanding of the fintech and payments ecosystem, including relevant regulations and digital transformation trends.

• Exceptional communication, negotiation, and stakeholder management skills, with experience engaging C-level executives.

• Experience developing and executing GTM strategies, driving product adoption, and managing complex client portfolios.

• Bachelor’s degree required; advanced degree in business, finance, or a related field is a plus.

• Nice to Have

• Experience in consulting, investment banking, or high-growth technology environments.

• Technical proficiency with CRM and analytics tools (e.g., Salesforce, LookerI, SQL).

• Experience with API-based or SaaS product sales.

• Compensation & Benefits

• Not specified in the posting.