About this role
Job Grade: DM - MGR
Job Location: Lagos
Job Overview: To coordinate and oversee bespoke lifestyle management services for Private Banking clients by developing strategic partnerships, managing concierge services, and executing high-impact client engagement initiatives that enhance client experience, satisfaction, and retention.
Key Responsibilities
- Strategic development and deployment of lifestyle products to enhance client experience.
- Maintain an engagement process flow that promotes client loyalty.
- Ensure brand representation and standards that meet tier-client expectations and corporate goals.
- Custodian of the private client database.
- Custodian of strategic partnerships and collaborations that meet growing business objectives and goals, creating glitch-free onboarding and client-request processing.
- Oversee the Group’s marketing budget, ensuring compliance and alignment with business goals.
- Custodian of the Group’s lifestyle-management products and services and ensure all requests are completed in line with the service guide.
- Custodian of the Group’s budget, with Group Head approval for expenditures.
- Design and oversee all lifestyle-management process flows.
- Deploy business-development strategies that align with client-acquisition goals.
Requirements
- Skills/Competencies
Required skills
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Excellent customer relationship development/management
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Strong customer service orientation
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Lifestyle product and service management
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Excellent communication and interpersonal skills
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High level of professionalism and discretion
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Attention to detail
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Functional Skills
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Partnership and stakeholder management
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Business development
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Leadership and team coordination
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Event planning and execution
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Vendor sourcing and negotiation
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Client relationship management
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Generic Skills
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Proactive and resourceful
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Problem-solving and critical thinking
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Ability to work under pressure and manage multiple requests
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Strong relationship-building ability
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Qualifications & Experience
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Mandatory
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First degree in any Business-related discipline
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Relevant professional certification
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Minimum of 8-10 years' experience in banking
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Only shortlisted candidates will be contacted.