Head, Legal Services & Customer Experience Management

Earl Consulting Lagos is Nigeria's premier management consulting firm, dedicated to empowering people and organizations to reach their full potential. With over 10 years of experience, we have provided people management and human resource solutions to some of Africa's leading companies across diverse industries, including oil & gas, telecoms, manufacturing, financial services, FMCG, and technology. We offer relevant and innovative solutions to our client's most pressing people challenges.

We are recruiting to fill the position below:

Job Title: Head, Legal Services & Customer

Location: Lagos Employment Type: Full-time

We are seeking a highly strategic, professional, and results-oriented Head, Legal Services & Customer on behalf of a leading real estate firm in Lagos. This executive-level role demands a dual-expert approach: ensuring world-class customer engagement throughout the property lifecycle while providing robust legal oversight to secure all real estate transactions and operational compliance. The successful candidate will lead both the legal and customer experience functions, ensuring institutional risk is mitigated and client satisfaction is optimized.

Key Responsibilities

Legal Services & Compliance:

• Contractual Oversight: Draft, review, and negotiate critical real estate legal instruments, including Sales Agreements, Deeds of Assignment, Tenancy Agreements, and Joint Venture contracts.
• Regulatory Compliance: Ensure rigorous adherence to Lagos State property laws, land regulations, and building codes to mitigate institutional risk.
• Title & Documentation: Manage property documentation and the perfection of titles, coordinating closely with government agencies (e.g., Land Registry, Surveyor General) to ensure seamless transaction closures.
• Advisory: Provide internal legal advisory support for day-to-day business operations, corporate governance, and ethical standards.

Customer Experience & Client Relations:

• Client Journey Ownership: Oversee the end-to-end client journey, from initial inquiry and property viewing to post-purchase support and property handover.
• Strategic Engagement: Implement proactive client retention strategies, manage feedback loops, and resolve client complaints promptly to maintain brand reputation.
• HNWI Management: Serve as the primary point of contact for high-net-worth individuals, ensuring a bespoke and professional service experience that fosters long-term loyalty.

Operational Leadership:

• Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Project teams to ensure all promotional materials, pitches, and contracts align with legal and ethical standards.

• Process Optimization: Develop and implement operational workflows that harmonize legal requirements with superior customer service delivery.

• Requirements & Qualifications

• Experience: Minimum of 8 years of active, productive, and proven hands-on experience in a legal or high-level customer experience capacity within the Real Estate or Property Development sector.

• Education: Bachelor of Laws (LLB) and BL are required. An additional degree or certification in Real Estate Management, Business Administration, or an MBA is a distinct advantage.

• Competencies:

• In-depth knowledge of Lagos real estate laws, property registration processes, and complex contract drafting.

• Proven leadership skills with the ability to manage high-value transactions with discretion, integrity, and extreme attention to detail.

• Strong interpersonal, conflict resolution, and executive-level client-facing communication skills.

• Proficiency with CRM tools and project management software.

Application Closing Date

31st October, 2026.