Head Housekeeper I Opening Mama Shelter Amsterdam (M/F/NB)

Head Housekeeper I Opening Mama Shelter Amsterdam (M/F/NB)

Job Description

In order to review your application, we invite you to apply with an English version of your Resume please.

THE MISSION?

Mama does not compromise with cleanliness and hygiene! You are the person she trusts to pamper her establishment with one essential objective in mind: customer satisfaction. You are responsible for the quality of the maintenance in the rooms and common areas. Thanks to your sense of detail, Mama will remain as good as new, ensuring our guests can have a perfect experience. Direct coordinator between the subcontracting company and Mama, you control the work carried out and ensure the proper application of the cleaning contract. You coordinate with the various internal and external services. You’re in charge of the orders for the laundry and non-consumables (hospitality products and equipment in the room). As a head of service, you are on the lookout for any malfunctions, comments, and customer complaints.

Qualifications

• MADE FOR YOU? ONLY IF…

• You know how to manage every situation; Master Yoda taught you everything.

• With a strong sense of communication, you take on the role of intermediary between your management and the subcontracting company.

• Your strength is anticipation and organization on all subjects.

• Excellent manager; you’ve mastered cost control, figure analysis and productivity optimization.

• You are good at delivering the Mama experience to suppliers and service providers; you have great relationships, and they love you.

• Rigorous and honest, you know how to manage lost objects perfectly and do everything possible to find their owner.

• You want to be at the heart of the action with your team, and not always alone at your office.

• Diplomatic and attentive, you work hand in hand with the other departments.

• You know how to motivate a team: the morning briefing is bright and effective.

• Confidentiality is important to you, what happens at Mama stays in Mama.

• Mr. Clean has nothing on you!

YOUR LITTLE EXTRAS :

• You have natural authority with a heart of gold.

• You have knowledge of Opera Cloud.

• With a sense of taste and aesthetics, you have thought of an answer to the question: How many colors can be combined?

• Additional Information

Next, we're sure you know the tune:

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background.

• First verse: We organize an initial meeting with our People & Culture Team to see if your application fits in with our rhythm.

• Chorus: Once you've passed it, we'll arrange a remote or in-person meeting to meet the Gang!

• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a yes or no.

• Let your passion shine

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• Learn about us

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• JOIN US