About this role

Strategic Leadership and Governance:

Develop, implement and continuously improve estate services policies, procedures and service standards aligned with corporate objectives and international best practices
Lead annual budget formulation process, interface with Cost Control for performance monitoring, and defend budget allocations with NUIMS ensuring optimal resource deployment
Establish and monitor Key Performance Indicators (KPIs) for all service areas, driving continuous improvement and operational excellence across the function
Define and communicate standardized procedures and processes for event logistics across all Lagos location entities, ensuring consistency and quality.

Corporate Events Management:

Lead end-to-end planning, coordination and execution of all corporate events in Lagos ensuring flawless delivery that upholds Company reputation and brand standards
Create and maintain comprehensive calendar of recurring and special events, proactively identifying resource requirements and potential conflicts
Interface with Public Affairs to ensure all event arrangements are fully aligned with broader corporate communication objectives and brand guidelines
Serve as primary decision-maker and escalation point on event days, resolving last-minute issues and ensuring seamless VIP experiences
Drive pre-event and post-event reviews, capturing lessons learned (REX) to continuously improve future event delivery.

Internal Services and Facilities Administration:

Ensure optimal workplace environment through effective coordination of cleaning, gardening, office equipment and general facility services
Manage catering contractors ensuring delivery of high-quality, nutritious and safe meals that meet diverse dietary requirements and Company standards
Oversee mail room operations, courier services and stationery stores, ensuring efficient, timely and cost-effective service delivery
Coordinate office furniture and equipment provisioning, evaluating and justifying all requests to optimize resource utilization
Ensure timely preparation of residential apartments for new arrivals with appropriate furniture, utilities and welcome amenities.

Vendor and Contractor Management:

Establish and enforce Service Level Agreements (SLAs) with all service providers, conducting regular performance reviews and implementing corrective actions
Ensure all vendors clearly understand their roles, responsibilities and quality expectations for every event and service engagement
Manage payment processes ensuring timely settlement of contractor invoices in accordance with agreed terms, protecting Company reputation
Maintain highest standards of integrity and transparency in all contractor dealings, ensuring fair and ethical business practices

Accountabilities:

Deliver consistently excellent corporate events that enhance Company reputation and support strategic business objectives, with zero tolerance for failures that could damage corporate image
Ensure uninterrupted delivery of high-quality internal services (catering, cleaning, mail, stationery) that enable employee productivity and workplace satisfaction
Achieve cost efficiency targets while maintaining or improving service quality through effective procurement, vendor management and resource optimization
Ensure timely provision of office furniture, equipment and residential utilities to support staff productivity and welfare

Head, Estate Services