About this role
About the Role The Head of E-banking Operations and Govt Collections leads reconciliation and settlement across e-banking platforms and government revenue streams, ensuring accuracy, regulatory compliance and efficient, scalable operations. What You'll Do
- Manage daily reconciliation processes for all e-banking transactions
- Oversee settlement procedures with partner banks, payment gateways, and government agencies
- Investigate and resolve transaction discrepancies and exceptions
- Implement and maintain automated reconciliation systems
- Ensure compliance with regulatory requirements related to e-transaction settlement
- Develop and enforce policies and procedures for reconciliation and settlement
- Collaborate with other departments to improve transaction processing efficiency
- Prepare and present reconciliation reports to senior management What We're Looking For
- Bank Experience: Minimum of 6 years of experience in a similar e-banking or digital operations role within a commercial bank
- Settlement Expertise: Deep technical knowledge of national payment switches (NIBSS), card schemes (Visa/Mastercard), and government collection portals like Remita
- Operational Precision: Proven ability to maintain 99.99% reconciliation accuracy and manage high-volume straight-through processing (STP)
- Regulatory & Compliance: Strong mastery of Central Bank guidelines, dispute resolution frameworks (chargebacks), and mandatory regulatory reporting
- Leadership & SLA Management: Experience leading multi-functional teams (Cards, Channels, Clearing) to resolve exceptions within strict 24-hour windows
- Educational Foundation: A Bachelor's degree in a financial or technical field, ideally supported by professional certifications like CIBN, ACA, or ACCA Nice to Have Compensation & Benefits