About this role
Dragnet Solutions Limited
As part of its next phase of growth, the organization is seeking talented professionals to join it in the capacity below:
Job Title: Head, Business Development & Managed Care
Location: Benin, Edo
Job type: Full time
About the Role
To lead the hospital's managed-care function, owning the interface with HMOs and retainership schemes, and ensuring enrollee service, claims and authorization processes deliver both quality care and commercial sustainability.
Responsibilities
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Direct the hospital's managed-care operations and manage relationships with HMO and retainership partners.
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Oversee enrollee verification, pre-authorisation, referrals and management of care within scheme terms.
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Oversee claims preparation, submission, reconciliation and follow-up to minimise rejections and delays.
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Monitor service-level agreements and lead resolution of disputes with scheme partners.
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Coordinate with clinical teams to ensure care is evidence-based, cost-effective and within scheme rules.
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Supervise, coach and develop managed-care, clinical support and customer experience staff.
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Track managed-care performance and revenue, and report findings with improvement recommendations.
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Champion enrollee experience, complaints resolution and retention across the function.
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Key Performance Indicators (KPIs)
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Claims rejection rate and average claims turnaround time against target thresholds, Pre-authorisation and referral processing time within agreed service-level windows, Managed-care revenue collected versus billed, and ageing of outstanding claims, SLA compliance and dispute-resolution cycle time with scheme partners, Enrollee satisfaction / complaint-resolution rate and staff performance against team KPIs.
Requirements
Education
- A relevant First Degree (e.g. health sciences, nursing, public health, business administration, or a related discipline). Completion of NYSC, or a valid exemption where applicable.
Experience
- Minimum of 8 years of relevant experience in managed care, HMO liaison or healthcare administration, including supervisory experience.
Required skills
- Strong knowledge of managed-care, HMO and retainership processes.
- Understanding of claims, authorisation and revenue-cycle management.
- Ability to align clinical and commercial requirements.
- Ability to lead, coach and develop a team.
- Strong communication, negotiation and analytical skills.
- Working knowledge of managed-care/claims systems and performance reporting.
Working Relationships:
- External: HMO and retainership scheme partners, Enrollees, Relevant health-insurance bodies
- Internal: Chief Medical Officer / management, Clinical departments, Finance and billing, Quality assurance
Application Closing Date
6th October, 2026.