HCM Program Manager

RingCentral is looking for an HCM Program Manager to drive delivery of our Human Capital Management initiatives, from new module rollouts to upgrades, integrations, and process improvements. This is a senior individual contributor role with no direct reports. You'll be the hands-on owner who keeps HR, Payroll, Finance, IT, and our HCM vendor aligned and moving, and who makes sure what we launch actually gets adopted. This is an in-house role. You won't be handing off to a client at go-live; you'll live with the platform and keep making it better. Reports to [Hiring Manager Title, e.g. Director of HR Technology / HRIS Manager].

What you'll do

• Drive end-to-end delivery of HCM initiatives, including module implementations (Payroll, Time & Attendance, Benefits, Talent, Recruiting), upgrades, and vendor releases

• Build and maintain integrated plans across related workstreams, tracking timelines, dependencies, risks, and budget

• Run the operating rhythm: status reporting, working sessions, and steering committee updates for HR, Finance, and IT leadership

• Gather requirements from HR, Payroll, and business partners and translate them into clear scope, configuration needs, and success criteria

• Partner day-to-day with the HCM vendor and implementation partner, holding them to scope, timelines, and SOW commitments

• Coordinate integrations with adjacent systems such as ERP/GL, benefits carriers, LMS, ATS, and identity management

• Own testing and data migration execution, including end-to-end, parallel payroll, and user acceptance testing

• Lead change management, training, and communications so employees, managers, and HR teams adopt new processes

• Plan and run cutovers and go-lives, then manage hypercare and transition to ongoing support

• Surface risks early, escalate with options, and contribute to the HCM roadmap based on what you learn after launch

• What you bring

• Required

• 5+ years of project or program management experience

• Hands-on experience driving at least one full-cycle HCM implementation on a platform such as UKG, ADP, Dayforce, Workday, Oracle, or SuccessFactors

• Working knowledge of core HR processes: hire-to-retire, payroll, time and attendance, benefits, and compensation

• Experience managing vendors and implementation partners against scope and SOW commitments

• Proven ability to lead cross-functional teams through influence, without direct authority

• Strong command of project management tools and methods (Smartsheet, Jira, MS Project, or similar; Agile, Waterfall, or hybrid)

• Comfort handling sensitive employee data and working within privacy and compliance requirements

• Clear, confident communicator who can brief leadership and run a working session with equal ease

• Nice to have

• PMP, CSM, or equivalent certification

• Platform certification (e.g., UKG Pro, ADP Workforce Now, Dayforce)

• Multi-state or international payroll experience

• Background in change management (Prosci or similar)