Hardware Asset Management (HAM) Analyst with Business Process Consulting expertise

About the Role As a Hardware Asset Management (HAM) Analyst with Business Process Consulting expertise, you are a trusted advisor to clients and internal stakeholders on hardware asset lifecycle management, governance, and operational maturity. You will leverage your experience in enterprise hardware asset management and the ServiceNow platform to support the full asset lifecycle while helping design and improve scalable operational processes. You will work closely with IT, procurement, vendor management, finance, asset management teams, and business stakeholders to improve visibility, control, and compliance across hardware assets from request through disposal. What You'll Do

• Manage and maintain hardware asset records for enterprise asset classes including end-user computing devices, mobile devices, peripherals, network equipment, and data center hardware.
• Track hardware assets throughout the lifecycle: request, procurement, receiving, deployment, transfer, refresh, return, and disposal.
• Partner with procurement, sourcing, and vendor management teams to support purchasing, lease tracking, renewals, and hardware standards of governance.
• Maintain accurate asset, stockroom, inventory, and ownership records within ServiceNow.
• Utilize ServiceNow HAM to manage hardware lifecycle activities, including asset intake, inventory management, refresh planning, reclamation, and disposal workflows.
• Support hardware asset reclamation activities by coordinating with end users and internal teams to facilitate the return of unused hardware assets during device refresh cycles and employee separations and enable redeployment or proper disposition.
• Analyze hardware inventory, asset utilization, and lifecycle data to identify control gaps, process inefficiencies, and cost optimization opportunities.
• Support physical inventory audits, reconciliation activities, and exception management for missing, retired, or redeployed assets.
• Review and interpret vendor agreements, maintenance terms, lease schedules, and warranty information related to hardware assets.
• Support configuration, maintenance, and continuous improvement of ITAM and HAM processes within ServiceNow.
• Collaborate with stakeholders to document current-state and future-state business processes related to hardware asset lifecycle management.
• Identify process inefficiencies and recommend improvements aligned with HAM, ITAM, and operational best practices.
• Support CMDB, asset management, and ITSM data quality initiatives to improve asset accuracy and service visibility.
• Develop reporting, dashboards, and KPIs related to hardware inventory, asset age, refresh cycles, recovery, and cost optimization.
• Participate in cross-functional initiatives involving ITAM, HAM, procurement, finance, operations, and end-user support teams. What We're Looking For
• Hands-on experience managing enterprise hardware assets such as laptops, desktops, mobile devices, network equipment, and data center infrastructure.
• Strong analytical, communication, and continuous improvement skills.
• Experience with ServiceNow HAM, CMDB, asset lifecycle workflows, and related ITAM capabilities is highly preferred. Nice to Have
• Experience with ServiceNow HAM, CMDB, asset lifecycle workflows, and related ITAM capabilities is highly preferred. Compensation & Benefits
• India Employment Benefits include:
• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.
• Paid time off and company holidays, along with additional leave benefits as per policy.
• Flexible work arrangements, supporting work-life balance.
• Learning and development opportunities to support continuous growth and upskilling.
• Employee wellness initiatives and programs focused on physical and mental well-being.
• Retirement and statutory benefits in line with India regulations.
• Inclusive and people-first culture, with a strong focus on collaboration and ownership.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.