About this role
REMOTE HIRING: HAPPINESS ENGINEER
Automattic is hiring customer-focused professionals for a remote Customer Support & Success role.
Full-time
They’re looking for someone with:
- Hands-on WordPress and/or WooCommerce experience
- Technical support, customer experience or customer success background
- Experience supporting high-volume end users
- Strong written & verbal English
- Excellent troubleshooting and problem-solving
- Ability to work independently
- A track record of taking initiative and creating measurable impact
- Expertise in areas such as e-commerce, operations, technical support or leadership
- Ability to build trust with technical and non-technical customers
- Practical AI fluency
📩 Apply: https://t.co/UIDXxsilag
CAREER TIP:
This role makes an important distinction between doing support work and improving the customer experience.
Don’t write:
“Responded to customer complaints.”
Show the impact:
→ How many customers did you support? → What types of issues did you solve? → Did you improve response or resolution time? → Did you create documentation that reduced repeated questions? → Did you use automation or AI to improve your workflow? → Did customer satisfaction improve?
For remote customer-success roles, initiative is part of the job description—even when it isn’t written as one.
Show recruiters what you improved, not just what you were assigned.