About this role
Job title: Happiness Engineer – Customer Support & Success
We're seeking a Happiness Engineer to join Automattic's customer support and success team, working remotely to help customers, solve technical issues, and contribute to initiatives that improve the customer experience.
Responsibilities
- Support customers via email and live chat
- Troubleshoot and solve technical issues reported by customers
- Improve customer experience through direct support and contributions to new initiatives
Requirements
- Customer support or technical support experience
- Hands-on experience with WordPress or WooCommerce
- Fluent English and strong communication skills
- AI fluency and experience building AI workflows or automations
Eligibility:
- Global applicants are eligible
Compensation
- Salary range stated as $40,000 – $68,000 per year
Benefits
- Open vacation policy
- Remote work and career growth opportunities
Schedule:
- Self-scheduled hours with occasional weekend shifts